VP Member Service and Lending Operations Leader

1 month ago


Saginaw, Michigan, United States Jolt Credit Union Full time
Job Summary

Jolt Credit Union is seeking a highly experienced and skilled VP Member Service and Lending Operations to lead our lending efforts and oversee member service. The ideal candidate will have a proven track record of managing lending programs, developing staff, and delivering exceptional member service.

Key Responsibilities:

  • Oversee daily operations of the Member Service platform and Member Contact Center.
  • Make decisions or take appropriate action on problems, inquiries, or requests from members or staff.
  • Provide guidance and decisions on member loan applications or account issues.
  • Review and provide guidance on NSF and loan workout situations.
  • Respond to inter-departmental staff inquiries regarding loan rates, terms, collateral, insurance programs, costs, and payment schedules.

Requirements:

  • Bachelor's degree in a Business-related field or equivalent work experience.
  • 5+ years lending experience and 5+ years leadership experience.
  • Thorough understanding of consumer, business, and indirect lending, including regulations and interest rate environment.
  • Excellent communication, leadership, decision-making, strategic planning, analytical, and problem-solving skills.

About Jolt Credit Union:

Jolt Credit Union is a member-focused and community-active organization that has been serving our community for over 60 years. We offer a competitive and well-rounded benefits package, as well as a dynamic and supportive work environment.



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