Senior Product Experience Designer, Analytics

4 weeks ago

Chicago, Illinois, United States Hispanic Technology Executive Council Full time
About the Role

We are seeking a highly skilled Senior Product Experience Designer to join our team. As a key member of our Product Experience organization, you will be responsible for defining, leading, and implementing the analytics experience across our digital product portfolio.

Key Responsibilities
  • Ensure a cohesive and consistent user experience across reporting and data visualization tools.
  • Define a design language for visualizing across product touch points.
  • Establish principles and best practices for data display and reporting.
  • Discover both quantitative & qualitative insights and translate them into actionable design tasks.
  • Identify, create, and test assumptions & concepts with low-to-high fidelity prototypes and user flows.
  • Guide product teams to deeply understand customer/user behavior, pain points, and needs.
  • Collaborate across multiple functions to deliver an exceptional analytics experience with accurate & easily understood information through reporting/dashboard design and visual storytelling.
  • Articulate experience challenges & opportunities for your products/concepts and in broader healthcare.
  • Relentlessly consider the whole system and each detail from the users perspective.
  • Explain your design rationale to non-designers and build a shared understanding of the vision.
  • Understand the business and prioritize what adds the most value for our users/customers.
  • Model a human-centered approach on your team to deliver better products and strengthen our competitive advantage.
  • Continuously evaluate and enhance our approach, tools, and implementation of visual analytics and reporting.
  • Build and nurture relationships with cross-functional partners and internal/external stakeholders.
  • Demonstrate qualities of transparency, trust, vulnerability, psychological safety, and collaboration.
Requirements
  • 5-7 years experience designing digital and physical products/services utilizing a human-centered methodology preferred.
  • A clear grasp of experience design best practices for digital and real-world touch points.
  • Strong analytical skills with experience in data analysis, reporting, and analytical tools/environments.
  • IA, journey mapping, blueprinting, and interaction design chops and proficiency with relevant tools.
  • Proven experience designing modern data visualizations, including appropriate chart/diagram selection.
  • Experience planning/facilitating/analyzing user research, rapid prototyping, and usability testing.
  • Exceptional visual, verbal, and written communication skills in service of great storytelling.
  • Comfort leading and designing within a modern product/service design lifecycle.
  • An ability to guide team members and stakeholders through a design thinking mindset.
  • BS/MS degree in human factors, design, psychology, sociology, or relevant experience preferred.
  • Experience designing in healthcare and/or logistics preferred.
  • A conversant understanding of strategy, operations, and technology behind healthcare businesses preferred.
  • A passion for simplifying complex problems and influencing stakeholders at all organizational levels preferred.
  • Proficiency in data visualization of large data volumes for multiple form factors preferred.
  • A unique blend of technical knowledge and visual design skills preferred.
What We Offer
  • Medical, dental and vision coverage.
  • Paid time off plan.
  • Health savings account (HSA).
  • 401k savings plan.
  • Access to wages before pay day with myFlexPay.
  • Flexible spending accounts (FSAs).
  • Short- and long-term disability coverage.
  • Work-Life resources.
  • Paid parental leave.
  • Healthy lifestyle programs.

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