Shift Operations Manager
4 weeks ago
Alongi Brothers Inc is a family-owned business with a legacy of excellence, established in 1948. We take pride in our commitment to quality service and a strong family-oriented culture.
Job SummaryWe are seeking a highly skilled Shift Lead to oversee the daily activities of our towing drivers. The successful candidate will be responsible for supervising drivers, assigning tasks and routes, and ensuring adherence to company policies and safety regulations.
Responsibilities- Supervise and manage a team of towing drivers.
- Assign tasks and routes to drivers based on workload and priorities.
- Ensure compliance with company policies, safety regulations, and customer service standards.
- Drive a tow truck to assist with towing vehicles when needed.
- Respond to roadside assistance calls and accidents as required.
- Maintain accurate records of towing activities, including job details, time logs, and vehicle information.
- Enter data into computer systems and generate reports for management review.
- Monitor and analyze performance metrics to identify areas for improvement.
- Communicate with drivers regarding schedule changes, job assignments, and operational updates.
- Provide excellent customer service and resolve conflicts professionally and efficiently.
- Valid driver's license with a clean driving record.
- Experience operating tow trucks or similar commercial vehicles preferred.
- Strong leadership skills with the ability to motivate and manage a team.
- Excellent communication and interpersonal skills.
- Proficiency in computer systems and data entry.
- Knowledge of towing regulations and safety protocols.
- Ability to work weekends and holidays as needed.
- Competitive hourly rate with opportunities for monthly and quarterly bonuses.
- 401(k) and 401(k) matching.
- Dental insurance.
- Employee discount.
- Flexible schedule.
- Health insurance.
- Paid time off.
- Paid training.
- Vision insurance.
- Day shift.
- San Jose, CA 95126: Relocation required before starting work.
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