Principal Field Applications Engineer

6 days ago


San Jose, California, United States Super Micro Computer Full time
Job Summary

The Principal Field Application Engineer will be part of a dynamic team responsible for developing new opportunities in the global IT market. This role requires working with customers from ground to executive-level, managing projects with internal and external teams, and growing the business. Key factors for this position include customer and solution focus, business continuity, and support.

Essential Duties and Responsibilities
  • Recruit, lead, and mentor a team of Field Application Engineers to support revenue growth at assigned accounts.
  • Provide solution architecture and presentation skills to expand Fortune 1000 account penetration and loyalty.
  • Work closely with sales and extended teams to map end-user customer business and partner requirements, providing optimized technical solutions.
  • Provide technical leadership in Pre-Sales and oversee implementation of solutions.
  • Effectively engage with C-level technical customers, gaining and maintaining trust.
  • Highly technical problem solver with understanding of system architecture, hardware, and software interaction.
  • Manage and lead product HW and SW engineers during product development.
  • Manage and lead teams during investigation and resolution of problems in the field.
  • Develop and review systems solutions, technical bid responses, and presentations.
  • Work cross-department to ensure customer satisfaction and timely resolution of issues.
  • Ability to build and demonstrate proof-of-concept that meets or exceeds customer business needs.
  • Ability to present the corporate brand, product messaging, and solutions to customers.
Qualifications
  • Bachelor's or Master's degree in engineering discipline; computer science, computer engineering, and electrical engineering preferred.
  • Excellent communication skills and business sense required.
  • Minimum 17 years of related experience with Compute/Storage Server or Data Center or IT Infrastructure experience desired.
  • Strong background and experience with x86-based server architecture.
  • Solid HW system design and diagnostics skills.
  • Familiarity with Firmware, Linux, Windows, and virtualization platforms is a plus.
  • Strong technical communication and leadership skills to lead investigations with engineers of multiple disciplines.


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