Customer Service Lead

4 weeks ago


Newtown, Pennsylvania, United States MOD Pizza Full time

MOD Pizza is a company that values its employees and customers. We believe in creating a positive work environment where everyone feels welcome and included. As a Shift Supervisor, you will play a key role in leading our team to deliver exceptional customer service and high-quality pizzas. You will be responsible for coaching and training our team members, ensuring that our operational standards are met, and partnering with our General Manager to engage with our community. If you have a passion for leadership and a commitment to excellence, we encourage you to apply for this role.

Key Responsibilities
  • Lead and motivate our team to deliver exceptional customer service
  • Coach and train team members to ensure they have the skills and knowledge needed to succeed
  • Ensure that our operational standards are met and that our customers receive a high-quality experience
  • Partner with our General Manager to engage with our community and build relationships with our customers
Required Qualifications
  • Minimum of 1 year of customer service or restaurant leadership experience
  • Experience successfully leading, coaching, training, and motivating front-line employees
  • Ability to think strategically and act tactically
  • Ability to stay calm and focused in busy restaurant operations

At MOD Pizza, we believe in creating a world that works for and includes everyone. We are committed to providing a positive and inclusive work environment for all our employees. If you share our values and are passionate about leadership and customer service, we encourage you to apply for this role.



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