Pharmaceutical Sales Customer Engagement Specialist

7 days ago


Thousand Oaks, California, United States Otsuka Full time
About the Role

Otsuka America Pharmaceutical, Inc. is seeking a highly skilled Pharmaceutical Sales Customer Engagement Specialist to join our team. As a key member of our customer engagement team, you will play a critical role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Develop and execute customer engagement strategies to meet business objectives
  • Build and maintain strong relationships with healthcare providers, payers, and other key stakeholders
  • Provide clinical and product expertise to customers, addressing complex on-label information and other product-related inquiries
  • Collaborate with cross-functional teams to ensure seamless customer experiences
  • Conduct proactive outreach to healthcare providers on topics such as product access, on-label information, and established guidance on patient care
Requirements
  • Minimum 2 years of pharmaceutical or medical device sales experience
  • Must reside within commutable distance of 50 miles of the primary city in the sales territory
  • Strong clinical and product knowledge, with ability to communicate complex information effectively
  • Excellent communication, interpersonal, and problem-solving skills
  • Ability to work in an ambiguous environment undergoing transformation
Preferred Qualifications
  • Previous cross-functional industry experience in commercial life sciences or related industry engaging with key healthcare ecosystem players
  • 4 or more years' experience working in a sales role with HCPs, ideally representing multiple products and working across a complex healthcare system environment
  • Clinical nurse or Advanced Practice Nurse (APN) experience highly valued
What We Offer
  • Competitive salary range: $102,000 - $145,970.00, plus incentive opportunity
  • Comprehensive medical, dental, vision, and prescription drug coverage
  • Company-provided Basic Life, AD&D, Short-term and Long-term Disability insurance
  • Tuition reimbursement, 401(k) match, PTO allotment, paid holidays, and paid leave programs

Otsuka is an equal opportunity employer and welcomes applications from diverse candidates. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation. Please contact Accommodation Request for more information.



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