Academic Support Associate

2 weeks ago


Cranford, New Jersey, United States Union County College Full time

Join the team at Union County College, where we're dedicated to providing top-notch academic support services to our students. As an Academic Support Associate, you'll play a vital role in helping students achieve their educational goals.

About the Role:

  • Provide exceptional customer service to students, parents, and faculty members, answering questions and addressing concerns related to academic programs, registration, financial aid, and student services.
  • Offer guidance on the college admission process, course selection, and degree requirements, ensuring that students are well-informed and prepared for their academic journey.
  • Collaborate with other departments to ensure seamless communication and referral of students to relevant resources and services.
  • Support Student Service Generalists, Specialists, and Coordinators in the development and implementation of programming initiatives, such as Financial Aid Literacy workshops, New Student Orientation, and Athletic programming.
  • Utilize excellent interpersonal skills to establish and maintain effective working relationships with students, faculty, and staff, fostering a positive and inclusive learning environment.

Requirements:

  • Bachelor's degree required; Associate degree considered with relevant experience.
  • Minimum one year of office and customer service experience.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new software applications quickly.
  • Excellent communication and problem-solving skills, with the ability to multitask and work effectively in a fast-paced environment.
  • Ability to read, write, and speak English fluently; Spanish language proficiency preferred.

Benefits:

  • A competitive salary: $38,426 per annum.
  • Comprehensive benefits package, including medical, dental, and vision coverage.
  • Twenty vacation days, ten paid holidays, and a flexible schedule to meet department needs.
  • Tuition remission for credit and non-credit courses at UCNJ Union College of Union County, NJ.
  • Tuition reimbursement for an approved degree program at an accredited college or university.

About Us:

Union County College is an equal opportunity employer/protected veteran/disabled institution. We are committed to diversity and inclusion, and welcome applications from qualified candidates who share our values.



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