Client Service Representative

6 days ago


Bedford Hills, New York, United States VCA Full time

Client Service Representative

**Job Summary:**

We are seeking a highly skilled Client Service Representative to join our team at VCA. As a Client Service Representative, you will be responsible for providing exceptional customer service to our clients and their pets.

**Key Responsibilities:**

• Provide excellent customer service to clients and their pets, including greeting visitors, answering telephones, and guiding clients to exam rooms

• Schedule and confirm appointments, ensuring timely and efficient service

• Place outbound calls for follow-ups and reach out to prospective clients to build relationships and drive business growth

• Present and explain fees, including processing payments, and recommend products and services to meet client needs

• Manage medical records, charts, reports, and correspondence, maintaining accurate and up-to-date information

**Requirements:**

• At least one year of proven experience in customer service or a related field

• High School Diploma/GED or equivalent

• Excellent listening and communication skills, with the ability to empathize with clients and their pets

• Proven decision-making skills to choose the most appropriate course of action

• Ability to integrate new information into problem-solving and adapt to changing situations

• Proficiency in Microsoft Office and ability to learn new software and systems quickly

• Willingness to work non-traditional hours, including nights, weekends, and holidays

• Ability to lift up to 40 lbs. and work in a fast-paced environment

**Benefits:**

We offer a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), and generous employee pet discounts. We are proud to be an Equal Opportunity Employer - Veterans/Disabled.



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