Swim Program Coordinator

3 weeks ago

Glen Oaks, New York, United States Goldfish Swim School Full time

About Us:


At Goldfish Swim School, we're dedicated to providing a safe, fun, and educational experience for children and their families. We're looking for motivated individuals to join our team and grow into future leaders within our organization.



Job Overview:


The Manager in Training (MIT) program at Goldfish Swim School is designed to prepare you for a leadership role within our swim schools. This position offers comprehensive training in both operational and management skills, with a focus on delivering exceptional swim education and maintaining a positive, engaging environment for families and staff.



Key Responsibilities:


We're seeking an individual with a strong passion for working with children and a commitment to swim education and safety. As a Manager in Training, you'll have the opportunity to develop essential management skills, including team leadership, staff development, and operational efficiency.



Responsibilities:


Training & Development:



  • Engage in a structured training program covering all aspects of swim school operations, from curriculum delivery to customer service.
  • Learn the Goldfish Swim School philosophy, including our approach to swim education and safety protocols.
  • Develop essential management skills, including team leadership, staff development, and operational efficiency.


Operational Management:



  • Assist in learning to manage the daily operations of the school, including scheduling classes, overseeing pool activities, and ensuring facility maintenance.
  • Support the implementation and adherence to Goldfish Swim School's policies and procedures.
  • Help coordinate special events, swim assessments, and other promotional activities.


Team Leadership:



  • Mentor and support swim instructors and staff, fostering a positive and collaborative work environment.
  • Participate in the hiring, training, and performance evaluation of team members.
  • Promote professional growth and provide feedback to enhance staff performance and satisfaction.


Customer Focus:



  • Ensure a high standard of customer service by addressing parent and student inquiries, resolving issues, and maintaining a welcoming atmosphere.
  • Gather and analyze feedback from families to continually improve our swim programs and customer experience.
  • Promote and implement community outreach programs to enhance brand visibility and engagement.


Reporting & Analysis:



  • Assist in preparing and reviewing operational reports, including class attendance, financial metrics, and staff performance.
  • Analyze data to identify trends, opportunities for improvement, and strategies for achieving business goals.
  • Contribute to the development of strategic initiatives to enhance school performance and student satisfaction.


Qualifications:


We're looking for someone with a strong interest in swim education and safety, excellent communication and interpersonal skills, and the ability to motivate and inspire a team. A background in customer service or a leadership role is a plus, but not required.



What We Offer:


We offer a competitive salary of $26.00 per hour, a comprehensive training program with opportunities for professional growth, and career advancement potential within the Goldfish Swim School network. We're an equal opportunity employer and welcome qualified applicants from diverse backgrounds.



About Our Culture:


At Goldfish Swim School, we're passionate about creating a culture that provides WOW customer service, treats people with integrity, and celebrates life's accomplishments. We're an independently owned and operated franchise, and each location may have its own unique benefits and opportunities.

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