POS Technology Specialist
4 weeks ago
The POS Tech Specialist is a key member of our team at United Merchant Services, responsible for ensuring seamless Point of Sale (POS) operations for our internal stakeholders and external clients. This role requires a strong background in IT support, excellent communication skills, and a proactive approach to problem-solving.
Key Responsibilities:
Continuously monitor the ticketing system for incoming POS-related issues from internal departments and external clients.
Prioritize and assign tickets to the POS Support team based on urgency and complexity.
Provide timely updates to merchants and ticket issuers on the status of ongoing issues.
Collaborate with other departments to escalate and resolve complex technical issues efficiently.
Requirements:
Minimum of 1 year experience in a technical support role, preferably with POS systems or IT helpdesk support.
Excellent verbal and written communication skills.
Strong trouble-shooting and problem-solving skills with a keen attention to detail.
Ability to work independently and as part of a team in a fast-paced environment.
A+ certification or equivalent preferred.
Korean and English bilingual preferred.
Additional Requirements:
Bachelor's degree in Information Technology or related field preferred.
Knowledge of POS hardware and software configuration is a plus.
Flexibility to work occasional evenings, weekends, and holidays to address urgent issues.
Benefits:
Group Health Insurance (medical, dental, vision)
100% employer-sponsored Life Insurance
401K 3% matching
Paid Sick and Vacation days
Paid Holidays
Gym Reimbursement
Employee Referral Program
Friday Company Lunch
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