Desktop Support Team Manager
7 days ago
Job Overview
">This is a middle-level management role in PC/desktop support and maintenance functions. Works under general direction of senior-level management. Typically manages and mentors supervisors, project leaders, and/or technical staff. Frequently reports to an IT Chief Operating Officer, Operating Unit IT Executive or Departmental IT Executive.
">Responsibilities
">- ">
- Provide IT users with desktop equipment and support.">
- Determine user needs and incorporate them into the design and overall plan for desktop support.">
- Work with organizations supported to establish performance metrics to ensure needs are being properly met.">
- Monitor and analyze performance metrics, sharing results with users.">
- Organize and coordinate activities associated with installation, deployment, and upgrade of software, hardware, and network facilities as it relates to the desktop environment.">
- Evaluate and provide techniques for increasing user desktop productivity.">
Requirements
">- ">
- A minimum of 7 years of IT work experience including managing team(s) responsible for desktop support function.">
- Experience in managing support operation in a 24x7, multi-site environment.">
- Experience with budgeting, expense management, and contract management.">
Compensation and Benefits
">We offer a competitive salary range of $85,000 - $110,000 per year, depending on experience. Additionally, we provide medical insurance, dental insurance, vision insurance, and PTO (Paid Time Off).
">About Us
">Qwalifize LLC is a dynamic organization dedicated to providing top-notch IT services. We are committed to fostering a positive work environment and encourage our employees to grow professionally and personally.
">Contact Information
">Please note that we do not accept applications through email or phone. Interested candidates should submit their resumes and cover letters through our website.
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