Desktop Support Team Manager

7 days ago


Tallahassee, Florida, United States Qwalifize LLC Full time

Job Overview

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This is a middle-level management role in PC/desktop support and maintenance functions. Works under general direction of senior-level management. Typically manages and mentors supervisors, project leaders, and/or technical staff. Frequently reports to an IT Chief Operating Officer, Operating Unit IT Executive or Departmental IT Executive.

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Responsibilities

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  • Provide IT users with desktop equipment and support.">
  • Determine user needs and incorporate them into the design and overall plan for desktop support.">
  • Work with organizations supported to establish performance metrics to ensure needs are being properly met.">
  • Monitor and analyze performance metrics, sharing results with users.">
  • Organize and coordinate activities associated with installation, deployment, and upgrade of software, hardware, and network facilities as it relates to the desktop environment.">
  • Evaluate and provide techniques for increasing user desktop productivity.">
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Requirements

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  • A minimum of 7 years of IT work experience including managing team(s) responsible for desktop support function.">
  • Experience in managing support operation in a 24x7, multi-site environment.">
  • Experience with budgeting, expense management, and contract management.">
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Compensation and Benefits

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We offer a competitive salary range of $85,000 - $110,000 per year, depending on experience. Additionally, we provide medical insurance, dental insurance, vision insurance, and PTO (Paid Time Off).

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About Us

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Qwalifize LLC is a dynamic organization dedicated to providing top-notch IT services. We are committed to fostering a positive work environment and encourage our employees to grow professionally and personally.

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Contact Information

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Please note that we do not accept applications through email or phone. Interested candidates should submit their resumes and cover letters through our website.


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