Customer Experience Chatroom Operator
4 weeks ago
At Drips, we're looking for a skilled Customer Experience Chatroom Operator to join our team. As a key member of our Conversion Improvement team, you'll play a crucial role in delivering exceptional customer experiences through humanized conversations.
Key Responsibilities:- Respond to inbound messages via our chat room, utilizing point and click frequently asked questions canned responses.
- Create relevant, appropriate, and compliant responses to consumer inquiries.
- Escalate conversations to leadership when necessary.
- Document frequently asked questions for continual improvement.
- Maintain 98% or above accuracy in response handling.
- Maintain a Replies per Hour rate of 60 replies per hour worked.
- Experience in a Customer Service Chatroom environment.
- Excellent communication and writing skills.
- Ability to work in a fast-paced environment and meet productivity standards.
- Strong attention to detail and ability to maintain accuracy.
- Reliable internet/WiFi connection.
- A dynamic and supportive work environment.
- Opportunities for growth and professional development.
- A competitive salary and benefits package.
We're looking for a team player who is passionate about delivering exceptional customer experiences. If you're a skilled communicator with a keen eye for detail, we'd love to hear from you
-
Customer Experience Manager
1 month ago
Akron, Ohio, United States Volkswagen of Akron Full timeJob SummaryAs a Customer Experience Manager at Volkswagen of Akron, you will serve as the first point of contact for customers of our luxury car dealership.You will be responsible for providing excellent customer service, managing incoming calls and emails, and handling administrative tasks to ensure the smooth operations of the dealership.This is a...
-
Customer Experience Specialist
4 weeks ago
Akron, Ohio, United States Dynasty Marketing Connections Full timeWe are seeking a highly motivated Customer Experience Specialist to join our team at Dynasty Marketing Connections. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of support.Key Responsibilities:Update existing accounts and set up new customer...
-
Customer Experience Representative
4 weeks ago
Akron, Ohio, United States JOANN Stores Full timeJob SummaryAs a Customer Experience Representative at JOANN Stores, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our customers. This role requires a strong ability to inspire creativity, drive sales, and maintain a high level of productivity while working in a fast-paced retail...
-
Customer Experience Specialist
4 weeks ago
Akron, Ohio, United States Dynasty Marketing Connections Full timeJob SummaryDynasty Marketing Connections is seeking a skilled professional to fill the role of Customer Consulting. As a key member of our team, you will be responsible for updating existing accounts and setting up new customer accounts, working closely with our call center to place orders, and informing customers of deals and promotions.Key...
-
Customer Experience Specialist
2 days ago
Akron, Ohio, United States Sequoia Financial Group Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Customer Experience Specialist to join our team at Sequoia Financial Group. As a key member of our Client Service organization, you will play a critical role in providing exceptional support to our clients and advisors.
-
Sales Associate
4 weeks ago
Akron, Ohio, United States Carter'sOshKosh Full timeAbout UsCarters, Inc. is the largest branded marketer in North America of apparel exclusively for babies and young children. Our brands, Carters and OshKosh Bgosh, are two of the most recognized brands in the marketplace.We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive...
-
Sales Associate
4 weeks ago
Akron, Ohio, United States Boot Barn Full timeDeliver Exceptional Customer ServiceAs a Sales Associate at Boot Barn, you will be responsible for providing an outstanding customer experience to all Boot Barn customers. This includes embodying the Boot Barn mission, vision, and values in all aspects of your work, developing selling and service skills, product knowledge, merchandising, and visual...
-
Sales Associate
4 weeks ago
Akron, Ohio, United States CLE Clothing Co Full timeJob DescriptionAt CLE Clothing Co., we are seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for delivering exceptional customer service, while working collaboratively with team members to achieve sales goals and maintain a positive store environment.Key Responsibilities:Provide...
-
Concierge
4 weeks ago
Akron, Ohio, United States Experience SL Co. Full timeJob SummaryWe are seeking a highly skilled Concierge to join our team at Experience SL Co. The ideal candidate will possess excellent communication skills, a warm and welcoming demeanor, and a passion for delivering exceptional customer service.Key Responsibilities:Provide personalized support to residents, families, and guests, ensuring their needs are met...
-
Customer Service Representative
4 weeks ago
Akron, Ohio, United States European Wax Center Full timeAre you passionate about delivering exceptional customer experiences? Do you enjoy working in a fast-paced environment?We are seeking a skilled Customer Service Representative to join our team at European Wax Center. As a key member of our front desk team, you will be the first point of contact for our guests, providing a warm and welcoming experience that...
-
Patient Experience Coordinator
4 weeks ago
Akron, Ohio, United States Cleveland Clinic Full timeJob SummaryThe Cleveland Clinic is seeking a highly skilled Patient Experience Coordinator to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional customer service to patients, families, and visitors. Your primary focus will be on ensuring a seamless and efficient operational flow in our assigned...
-
Sports Experience Coordinator
1 month ago
Akron, Ohio, United States i9 Sports Full timei9 Sports is seeking a Sports Coordinator to enhance the youth sports experience for players and coaches. The ideal candidate will build relationships with players, parents, and coaches while delivering high-quality instructional programs. Key responsibilities include empowering volunteer coaches, teaching core concepts, and supervising game-day operations....
-
Customer Service Ambassador
4 weeks ago
Akron, Ohio, United States Family Dollar Full timeAbout UsFamily Dollar, Inc, a leading retailer, is seeking a Customer Service Ambassador to join our team at S Main St. As a key member, you will be responsible for creating a positive shopping experience for our customers.What We OfferCompetitive salary: $25,000 - $35,000 per year, based on location and experience.Job SummaryWe are looking for a friendly...
-
Customer Service Representative
4 weeks ago
Akron, Ohio, United States Domino's Pizza LLC Full timeDomino's Pizza LLC Job DescriptionJob Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, taking orders, and maintaining a clean...
-
Center Operations Manager
4 weeks ago
Akron, Ohio, United States Lincare Holdings Full timeThis role is responsible for overseeing the daily operations of a Lincare center, ensuring the delivery of high-quality respiratory products and services to customers. Key responsibilities include:Leadership and Supervision: Manage and supervise a team of employees to achieve sales and operational goals.Sales and Marketing: Develop and implement sales...
-
Customer Service Associate
4 weeks ago
Akron, Ohio, United States Giant Eagle Full timeIn the heart of Giant Eagle, you'll find a dynamic environment where customer satisfaction meets operational excellence. As a Customer Service Associate, you'll play a pivotal role in ensuring seamless shopping experiences for guests. Your responsibilities will include:Key Responsibilities:Product Management: Rotate products on shelves, adhere to code dating...
-
Boom Truck Operator
4 weeks ago
Akron, Ohio, United States Great Lakes Petroleum Full timeJob OverviewBoom Truck Operator Job DescriptionThis role involves operating a Boom Truck to deliver tanks to company-owned sites and customers. The operator is responsible for the proper and efficient completion of assigned duties and operation of their vehicle, within Company policy.Key Responsibilities Loads and unloads tanks in accordance with Company and...
-
Restaurant Operations Manager
4 weeks ago
Akron, Ohio, United States Raising Cane's Full timeAbout the Role:Raising Cane's is seeking a highly motivated and experienced Restaurant General Manager to lead our team in achieving exceptional customer satisfaction, sales growth, and operational excellence.Key Responsibilities:Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase operational efficiency.Lead...
-
Operations Manager
3 weeks ago
Akron, Ohio, United States Ohio Northern District Court Full timeJob Details for Operations ManagerCourt Name/Organization: Ohio Northern District CourtOverview of the Position:The Operations Manager is responsible for leadership and management of the Akron Clerk's Office, overseeing areas such as intake and customer service, docketing, data quality, records, courtroom support, jury, finance, and...
-
Restaurant Operations Manager
1 month ago
Akron, Ohio, United States Gecko Hospitality Full timeJob Title: Restaurant General ManagerWe are seeking a highly skilled and experienced Restaurant General Manager to join our team at Gecko Hospitality. As a Restaurant General Manager, you will be responsible for managing the daily operations of our restaurant, ensuring that our guests receive exceptional service and that our food is prepared to the highest...