Business Services Coordinator
1 week ago
Job Summary:
We are seeking a highly skilled and experienced Business Services Coordinator to join our team at State Farm Insurance.
About the Role:
This is an exciting opportunity for someone who is passionate about providing exceptional customer service and supporting the growth of our business.
The ideal candidate will have excellent communication and organizational skills, with the ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Key Responsibilities:
- Assist customers with their insurance needs and provide timely and effective solutions.
- Process insurance policy changes and updates, ensuring accuracy and efficiency.
- Handle incoming and outgoing phone calls, responding to inquiries and resolving issues promptly.
- Maintain accurate and organized customer files, adhering to company standards.
- Prepare and process insurance quotes and applications, meeting tight deadlines.
- Collaborate with team members to achieve office goals and objectives.
- Promote and cross-sell insurance products and services, identifying opportunities for growth.
- Handle policy renewals and cancellations, ensuring seamless transitions.
- Assist with claims processing and follow-up, maintaining high levels of customer satisfaction.
- Contribute to a positive and collaborative work environment, embodying the values of State Farm Insurance.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Minimum 2 years' experience in a customer-facing role or related field.
- Excellent communication and interpersonal skills.
- Ability to work in a team environment and adapt to changing priorities.
- Strong organizational and time management skills, with attention to detail.
- Familiarity with insurance industry trends and regulations.
Benefits:
- Average annual salary range: $45,000 - $65,000.
- Ongoing training and development opportunities.
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