Customer Service Associate

5 days ago


Tulare, California, United States Knitwell Group Full time
About UsAnn Taylor is a leading American fashion brand committed to empowering women through high-quality clothing and exceptional customer service. As a Sales Associate, you will play a vital role in driving revenue growth by providing clients with exceptional services, building relationships, and presenting a clean and safe store environment.

As a key member of our team, you will be responsible for consistently meeting or exceeding divisional, store, and individual financial and credit goals while contributing to the store's overall objectives.

Client Experience
  • Provide excellent client service by anticipating client needs, exceeding expectations, and adhering to Ann Taylor's service experience standards.
  • Acknowledge, interact, and build relationships with clients, creating client loyalty and multi-tasking while servicing internal and external clients.
  • Address client concerns, coming to resolution when possible, and involving management where necessary.
Technical Expertise
  • Demonstrate a desire and ability to be learner-responsible and navigate Ann Taylor's computer learning systems.
  • Perform register transactions quickly and efficiently (e.g., sales, send sales, returns, exchanges, payments).
  • Operate phone, answering calls with an appropriate greeting, transferring, and placing calls on hold.
Position Requirements
  • Client Service: Ability to function as a role model, ensuring that the client remains the top priority.
  • Follow Directions: Ability to prioritize and meet deadlines as assigned with minimal supervision and within designated timeframes.
  • Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with Ann Taylor's guidelines.

The estimated salary for this position is $45,000 - $55,000 per year, depending on experience and qualifications.



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