Store Protection Specialist

4 weeks ago


Richmond, Virginia, United States Ross Stores, Inc. Full time
Job Summary:

This role provides a visible presence at the Store entrances/exits, mitigating theft and fraud, and maintaining a safe and secure environment for Associates and Customers. The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous, and friendly manner, deterring opportunities for theft by demonstrating a "command" presence in a Company-issued vest and required black attire. The Specialist monitors the Code 50 package inspection policy, walks the sales floor to identify and address potential theft indicators, and partners with Store Leadership to ensure compliance with Loss Prevention directives and minimize operational shortage.

Main Responsibilities:

Maintaining a Safe and Secure Environment:
  • Understands that safety is the top priority and practices safe behaviors in everything they do, assisting Store Leadership in maintaining a safe and secure environment for both Associates and Customers.
  • Provides a visible "command" presence, including prominent greetings with eye contact, at Store entrances/exits and on the sales floor in a Company-issued vest and required black attire, monitoring for potential safety issues.
  • Removes clutter and ensures safe, clear egress to emergency exits.
Developing Great Teams and Partnerships:
  • Provides great Customer service by prominently greeting Customers, making eye contact, smiling, and answering questions in a friendly and courteous manner.
  • Treats all Customers and Associates with respect.
  • Demonstrates courtesy, friendliness, and professionalism at all times, recognizing Associates using Company recognition programs.
  • Regular involvement with internal and external partners, including conference calls, scheduled district meetings, educating Associates, providing recognition, and other duties as assigned to support Loss Prevention initiatives.
Personal and Store Brand:
  • Represents and supports the Company brand at all times.
  • Maintains a professional appearance, in accordance with Company dress code.
Mitigating Theft and Fraud:
  • Monitors entrances/exits and the sales floor for potential theft by identifying suspicious behavior.
  • Gathers theft indicators and uses internal or external intelligence to impact shortage trends, effectively communicating to Store Leadership and Loss Prevention Leadership.
  • Adheres to Company policy for external theft response.
  • Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
Minimizing Operational Shortage:
  • Increases Store awareness on effective processes to minimize operational shortage, trains, and educates Associates on shortage reduction initiatives.
  • Observes and validates proper checkout procedures for Customers and Associates.
Competencies:
  • Manages Work Processes
  • Business Acumen
  • Plans, Aligns & Prioritizes


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