Veterinary Client Care Coordinator

1 day ago


Upper Marlboro, Maryland, United States Marlboro Village Veterinary Hospital Full time
About Our Team

We are seeking a compassionate Veterinary Customer Care Specialist to join our team at Marlboro Village Veterinary Hospital. This is a full-time position that will require working at both our Marlboro and Aberdeen locations.

Job Overview

This role involves interacting with clients, coordinating communication between doctors, assistants, and clients, and providing top-notch customer service. The successful candidate must be able to work patiently with distressed, frustrated, or disgruntled clients, and have excellent critical thinking and problem-solving skills.

Key Responsibilities
  • Provide exceptional client care and support
  • Coordinate communication between doctors, assistants, and clients
  • Answer and triage phone calls from clients
  • Schedule appointments and procedures
  • Check-in clients
  • Monitor client flow from check-in to discharge
  • Monitor schedule and flow
  • Client call backs
  • Manage record requests between other hospitals and specialty practices
  • Fill prescriptions
  • Discharge patients
  • Client education
  • Assist in cleaning the hospital
  • Process payment transactions
  • Maintain proper documentation in the electronic medical record
Requirements
  • Ability to use Windows-based computer systems
  • Able to safely lift 30 pounds
  • Basic math and writing skills
  • Good critical thinking and problem-solving skills
  • Compassion and a positive attitude

$40,000 - $60,000 per year (estimated salary based on location and industry standards)

About Us

Marlboro Village Veterinary Hospital provides personalized medical, surgical, and dental care for pets. We pride ourselves on providing individualized care, listening to our clients, and treating each patient by name. If you're looking for a rewarding career in veterinary medicine, we encourage you to apply.



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