Water Solutions Specialist
6 days ago
We're Watts, a pioneering company reimagining the future of water. We're proud of what we do and strive to make a meaningful impact on the lives of people who use our products.
What We Do:
We've been building best-in-class products for 150 years, trusted by customers worldwide. Our innovative solutions are at the forefront of technology, providing smart and connected, sustainable water solutions.
Job Responsibilities:
- Actively engage with customers to understand their needs and recommend suitable products.
- Manage and cultivate relationships with existing accounts while identifying new opportunities.
- Customize product offerings based on thorough analysis of installation scenarios.
- Liaise with various stakeholders, including customers, plumbers, contractors, and security companies, to ensure smooth transactions.
- Maintain a proactive work schedule involving daily calls, emails, and team meetings.
- Stay up-to-date with market trends, competitor products, pricing strategies, new product launches, delivery schedules, and merchandising techniques.
- Address customer concerns and complaints promptly, investigating issues and proposing solutions.
- Uphold professional and technical proficiency through participation in educational sessions and review of training materials.
- Keep meticulous records of customer interactions, sales transactions, and related communications.
- Collaborate with team members to achieve collective goals and provide support as needed.
Qualifications and Skills:
- Strong customer service orientation
- Excellent written and verbal communication skills
- Track record of meeting and exceeding sales targets
- Attention to detail and accuracy
- Proficient negotiation skills
- Self-assured and proactive approach
- Comprehensive product knowledge
- Effective presentation abilities
- Ability to nurture and maintain client relationships
- Self-motivated and driven towards success
Physical Requirements:
While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 10 pounds.
Work Environment:
Work in an office environment. May occasionally be required to perform job duties outside the typical office setting.
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