Water Solutions Specialist

6 days ago


Escondido, California, United States Watts Company Full time
Job Description

We're Watts, a pioneering company reimagining the future of water. We're proud of what we do and strive to make a meaningful impact on the lives of people who use our products.

What We Do:

We've been building best-in-class products for 150 years, trusted by customers worldwide. Our innovative solutions are at the forefront of technology, providing smart and connected, sustainable water solutions.

Job Responsibilities:

  1. Actively engage with customers to understand their needs and recommend suitable products.
  2. Manage and cultivate relationships with existing accounts while identifying new opportunities.
  3. Customize product offerings based on thorough analysis of installation scenarios.
  4. Liaise with various stakeholders, including customers, plumbers, contractors, and security companies, to ensure smooth transactions.
  5. Maintain a proactive work schedule involving daily calls, emails, and team meetings.
  6. Stay up-to-date with market trends, competitor products, pricing strategies, new product launches, delivery schedules, and merchandising techniques.
  7. Address customer concerns and complaints promptly, investigating issues and proposing solutions.
  8. Uphold professional and technical proficiency through participation in educational sessions and review of training materials.
  9. Keep meticulous records of customer interactions, sales transactions, and related communications.
  10. Collaborate with team members to achieve collective goals and provide support as needed.

Qualifications and Skills:

  • Strong customer service orientation
  • Excellent written and verbal communication skills
  • Track record of meeting and exceeding sales targets
  • Attention to detail and accuracy
  • Proficient negotiation skills
  • Self-assured and proactive approach
  • Comprehensive product knowledge
  • Effective presentation abilities
  • Ability to nurture and maintain client relationships
  • Self-motivated and driven towards success

Physical Requirements:

While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment:

Work in an office environment. May occasionally be required to perform job duties outside the typical office setting.



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