Customer Experience Specialist

3 days ago


Bismarck, North Dakota, United States HotSpring Spas & Pool Tables Full time
Job Description

About Us:

HotSpring Spas & Pool Tables is a family-owned business dedicated to providing exceptional customer experiences.

We are seeking a Customer Experience Specialist to join our team in Bismarck, ND.

Key Responsibilities:
  • Answer Incoming Calls: Respond promptly and professionally to customer inquiries regarding service and assistance for hot tubs and pool tables.
  • Schedule Service Appointments: Coordinate with our technicians to schedule appointments, ensuring timely delivery of services.
  • Order Parts: Procure necessary parts and materials to ensure seamless service execution.
  • Follow Up with Customers: Verify customer satisfaction and resolve any issues that may arise during or after service.
  • Maintain Accurate Records: Keep detailed records of customer interactions and service history.
Requirements:

To be successful in this role, you should possess strong communication skills, attention to detail, and a genuine desire to help others.

Benefits:

This role requires in-person training at our location in Fargo, ND. As a valued member of our team, you can expect:

  • A competitive salary range of $45,000 - $60,000 per year.
  • A comprehensive benefits package, including health insurance, retirement planning, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
Why Join Our Team?

At HotSpring Spas & Pool Tables, we prioritize creating a welcoming and inclusive environment for both our employees and customers. We value teamwork, integrity, and a strong work ethic.



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