Fitness Operations Manager
6 days ago
Job Summary
">We are seeking a motivated and customer-focused Fitness Operations Manager to join our team at Planet Fitness - Brighton. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our club, ensuring an exceptional member experience, and driving business results.
">About the Role
">The successful candidate will have previous experience in a customer-facing role, preferably in the fitness industry, and possess excellent communication and leadership skills. You will be responsible for managing a team of staff, including Member Service Representatives, Trainers, and Custodians, to ensure seamless delivery of our services and maintenance of a clean and welcoming environment.
">Key Responsibilities
">- ">
Recruit, train, and develop a high-performing team to deliver exceptional customer service and meet business objectives.
">Maintain a clean and organized club environment, adhering to health and safety standards.
">Ensure timely and effective resolution of employee issues and concerns.
">Coordinate and assist with cleanliness and maintenance tasks, including front desk, lobby, and exercise equipment upkeep.
">Monitor and report on key performance indicators, such as guest counts and cancellations.
">
Requirements
">- ">
High school diploma or equivalent required; 6-12 months of customer service experience preferred.
">Excellent communication and leadership skills, with ability to interact positively with members and staff.
">Basic computer proficiency, with attention to accuracy and detail.
">Punctuality and reliability are essential.
">
Benefits
">- ">
Salaried position with a competitive starting salary of $50,000 per year.
">Health insurance benefits.
">Free Black Card Gym Membership.
">Opportunities for professional growth and advancement within the company.
">
About Us
">At Planet Fitness - Brighton, we strive to create a supportive and inclusive environment that encourages our members to achieve their fitness goals. We offer a Judgement Free Zone where everyone feels welcome and motivated to succeed.
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