Financial Recovery Specialist
6 days ago
At Easton Motors, we foster meaningful connections with our guests, understanding that each individual's journey is unique. We approach every interaction with empathy and respect, providing exceptional service and support throughout the purchasing and ownership process.
Position OverviewWe seek a compassionate and dedicated Financial Recovery Specialist to join our team. This role is crucial in helping our guests navigate financial challenges while ensuring they feel heard and supported throughout the process.
Key Responsibilities:- Engage with guests in a respectful and empathetic manner to address outstanding balances and resolve account issues.
- Provide clear and accurate information regarding account details, payment options, and consequences of non-payment.
- Work collaboratively with clients to develop feasible payment plans that align with their financial situation.
- Document all interactions meticulously and follow up as necessary to ensure ongoing communication and resolution.
- Maintain a high level of professionalism and confidentiality at all times.
- Identify and escalate any complex or sensitive issues to the appropriate department for further support.
- Answer calls promptly and courteously.
- Handle guests coming in to make payments and discuss their account and escalate the guest appropriately.
- Assist with guest disputes accurately and in a timely manner.
- Post payments mailed or reported from the guest.
- Conduct daily correspondence that may include following insurance information, guest disputes, special requests from guests, etc.
- Generate and distribute reports to team members and guests as needed.
- Care for miscellaneous issues that arrive and pertain to the legal department.
- Maintain a clean and safe work environment.
- Provide training and development for Assistant Account Collections Specialists.
- Manage multiple delinquent accounts for debt collection efforts.
- Provide recommendations on how to recover outstanding payments.
- Negotiate payoff deadlines and payment plans.
- Handle questions and guest complaints.
- Investigate and resolve discrepancies in payments or accounts.
The ideal candidate should possess excellent verbal and written communication skills, proficiency in Microsoft Office Suite, and experience working with sub-prime customers and collections. A minimum of 1-2 years of experience in customer service is required, with a high school diploma or equivalent preferred.
Earn an estimated $45,000-$60,000 annually, based on industry standards and location.
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