Restaurant Team Associate
1 month ago
Job Summary:
The Restaurant Team Associate is responsible for performing various tasks and duties within the Dave's Hot Chicken - NYC restaurant, including Guest Service, Food preparation, Restaurant Cleanliness, and Teamwork.
Key Responsibilities:
- Follow the steps outlined in the DHC Training Program to learn new skills, duties, and responsibilities.
- Abide by the rules and direction given by the Restaurant Management Team and refrain from insubordination.
- Communicate to their immediate supervisor when additional training guidance and practice is needed.
- Understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success.
- Greet Guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions.
- Work together with other Team Members to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements.
- Communicate effectively with Team Members and Management to resolve any interpersonal issues as needed.
- Use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc.
- Ensure Restaurant cleanliness daily by clearing tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms.
- Handle Guests' concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy.
- Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy.
- Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize Restaurant costs and effectively uses all products, supplies, and equipment facilities.
- Are performance-oriented and performance driven; understand performance expectations and are aware of performance results.
Requirements:
- Current student or high school diploma/GED preferred.
- Must be at least 16 years old.
- Flexibility to work nights, weekends, holidays, opening and closing shifts.
- Ability to stand for long periods of time and work in a fast-paced environment.
- Ability to bend and stoop and lift 50 - 75 lbs. comfortably.
- Ability to work in close quarters and around heat.
- Positive attitude while conducting any and all duties.
- Commitment to guest satisfaction. Looks at Restaurant operations from the Guest's point of view.
- Effective communicator with Teammates and the Restaurant Management Team.
- Excellent Time Management Skills.
Transportation & Accessibility:
- Must have reliable transportation to work.
- Must have telephone or other reliable method of communicating with Restaurant Management Team and Teammates.
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