Customer Service Department Lead

1 week ago


Moore, United States Lowe's Full time
Lead Customer Service Team to Deliver Excellent Experience

In this vital role, you will lead and enable a team of associates to deliver the best possible customer service in our store. As a Front End Department Supervisor, your primary responsibility is to plan, schedule, monitor, and successfully implement all non-selling operations in the front end of the store.

You must collaborate with other Department Supervisors and Assistant Store Managers to determine the most effective methods for meeting service, operations, and safety objectives. Drive efficiencies, teach others the skills needed to maintain effective store operations, and communicate upward to keep management informed of concerns, issues, recognitions, and morale.

The estimated annual salary for this position is approximately $55,000-$65,000, based on factors including education, training, and experience. You may be required to travel occasionally to meetings, trainings, or to support neighboring stores.

To succeed in this role, you will need to:

  • Provide direction or supervision to teams (with or without direct report responsibility).
  • Support or participate in the process of training, mentoring, and developing associates.
  • Work cross-functionally and use Microsoft Office Suite effectively.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.



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