Strategic Solution Consultant

5 days ago


Columbus, Ohio, United States ServiceNow Full time

About the Role

We are seeking a highly skilled Strategic Solution Consultant to join our team at ServiceNow. This role is a critical part of our Customer Workflows product sales, and you will have a major impact on our future success.

Key Responsibilities

As a member of our Solution Consulting team, you will:

  • Support product sales as a technical and domain expert of a client-facing sales team
  • Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
  • Answer product feature and technical questions from customers, channel partners, and ServiceNow colleagues
  • Provide feedback to product management about product enhancements that can address customer needs and provide additional value
  • Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
  • Stay current on competitive analysis and market differentiation
  • Support marketing events, including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role, you will have:

  • 3-5 years of pre-sales solution consulting or sales engineering experience
  • 1-2 years of experience with Customer Service, Customer Experience, workflow, or BPM software
  • Ability to provide compelling presentations and product demonstrations both virtually and in person, with travel, when we get back to face-to-face meetings
  • Creative problem-solving skills with a flexible mindset and a desire to work in a fast-paced, high growth organization
  • Territory management skills, including pipeline building and working with Sales counterparts to guide execution excellence

Compensation

Compensation is based on the geographic location in which the role is located and is subject to change based on work location. For positions in this location, we offer a base pay of $100,050 to $155,100, plus equity (when applicable), variable/incentive compensation, and benefits.

About ServiceNow

We are an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.



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