Case Manager I, IMPACS Employment Specialist

4 weeks ago

Denver, Colorado, United States Discover Goodwill of Southern & Western Colorado Full time
Job Title: Case Manager I, IMPACS Employment Specialist

We are seeking a highly motivated and experienced Case Manager I, IMPACS Employment Specialist to join our team at Discover Goodwill of Southern & Western Colorado.

Job Summary:

The Case Manager I, IMPACS Employment Specialist will be responsible for assessing and interviewing clients/noncustodial parents to obtain necessary information and background for accurately assessing their individual situations. The incumbent will identify the barriers keeping the participant from obtaining gainful employment and assist clients to resolve the barriers identified.

Key Responsibilities:
  • Determine participant and family needs
  • Assist participants with the necessary paperwork and referrals to access wrap-around services
  • Provide day-to-day case management for program participants
  • Regularly scheduled check-ins meetings
  • Provide guidance, supportive services, resources and referrals
  • Arrange for supportive services as needed
  • Refer to job development when deemed appropriate
  • Provide service overview and the benefits of program participation
  • Provide 2Gen services so that all family members are stable and successful
  • Processing, Tracking and Reporting
  • Maintain a complete file of all records, documents, communications and other materials which pertain to the operation of the program
  • Maintain operational proficiency on the automated data processing system and make data entries and retrievals as necessary to accomplish duties
  • Supply information, answer questions and keep accurate records of jobs obtained
  • Establish and maintain a positive and professional relationship with all customers, vendors, clients, and co-workers presenting a positive image
  • Attend all meetings viewed as opportunities to establish/strengthen community partnerships
  • Deal effectively and calmly with non-routine situations following accepted guidelines, communicating significant problems to management and act as a community liaison
  • Assist with special projects and serve on committees as needed, and attend all pertinent staff and other meetings as required and perform other job duties as assigned by management
  • Research and Industry Involvement
  • Maintain a working and current knowledge of all laws, regulations, policies, directives, systems forms and available professional material pertaining to and applicable to this position
  • Seek out seminars and symposiums for ideas and stay current with trends in new software, tools and resources available
  • Maintain a working and current knowledge of Goodwill Industries' policies and procedures as well as community resources
Requirements:
  • Bachelors Degree in Human Services or related field and/or three years work experience in the same or related field
  • Excellent written and verbal communication skills
  • Ability to interact with various types of internal and external customers in a culturally respectful and appropriate manner
  • Self-motivated and able to work effectively with participants, co-workers, and community organizations
  • Ability to work independently, cooperatively and to exercise effective planning while working effectively with the pressure of deadlines
  • Flexibility and ability to motivate clients and utilize effective negotiating and counseling techniques
  • Ability to conduct self in a professional manner and maintain a professional appearance that enhances the firm's reputation
  • Experience speaking effectively to various small groups in a presenting/informative role
  • Meet deadlines at the special request of the Workforce Development management
  • Proficient in computer use and able to type 50 wpm accurately
  • Maintain accurate records
  • Position requires sitting for extended periods and using a computer keyboard for a minimum of four hours each day
  • Maintain confidentiality regarding agency and client records and information
  • Overtime and/or weekend hours may be required when necessary as well as some travel to attend meetings and required training
  • Ability to drive for company business
Physical Requirements:
  • Lifting: Heavy: 45 lbs & over - Occasionally
  • Lifting: Moderate: 15-44 lbs - Occasionally
  • Lifting: Light: 14 lbs & under - Occasionally
  • Carrying: Heavy: 45 lbs & over - Occasionally
  • Carrying: Moderate: 15-44 lbs - Occasionally
  • Carrying: Light: 14 lbs & under - Occasionally
  • Pushing/Pulling - Occasionally
  • Reaching: Above Shoulder - Occasionally
  • Reaching: At Shoulder - Occasionally
  • Reaching: Below Shoulder - Occasionally
  • Twisting - Occasionally
  • Bending - Occasionally
  • Kneeling/Crawling - Occasionally
  • Squat - Occasionally
  • Climbing: Use of legs only (stairs) - Occasionally
  • Climbing: Use of arms & legs (ladders) - Occasionally
  • Hearing - Continuously
  • VISION: Visual, close - Continuously
  • VISION: Visual, distant - Continuously
  • VISION: Visual, depth perception - Continuously
  • HANDS/FINGERS: Simple grasping - Continuously
  • HANDS/FINGERS: Fine Manipulation - Continuously
  • HANDS/FINGERS: Repetitive Movements - Occasionally
  • WALKING - Occasionally
  • STANDING - Occasionally
  • SITTING - Frequently
  • SPEAKING - Frequently
  • OTHER, please describe - driving

Discover Goodwill of Southern & Western Colorado is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify.

We promote a Safe & Drug-free Workplace.

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