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Customer Service Representative

1 month ago

Shakopee, Minnesota, United States The IMAGINE Group Full time
Receptionist Job Description

At The IMAGINE Group, we strive to deliver exceptional visual communications solutions to our clients. As a Receptionist, you will play a vital role in providing a warm and welcoming atmosphere for our visitors and customers.

Key Responsibilities:
  • Answer and direct phone calls in a professional and courteous manner
  • Greet visitors and team members with a smile, ensuring a positive first impression
  • Coordinate customer check-in and check-out processes with ease
  • Manage mail and deliveries with attention to detail
  • Support administrative tasks as needed, maintaining a high level of organization and efficiency
  • Schedule meetings and appointments with precision
  • Ensure the reception area remains tidy and professional at all times
  • Generate and deactivate employee badges with accuracy
  • Manage catering activities with a focus on customer satisfaction
  • Assist with employee appreciation events, fostering a positive work environment
Requirements:
  • 1+ years of customer service experience
  • Proficiency in office software, with a focus on efficiency and accuracy
  • A friendly and professional demeanor, with a passion for building positive relationships with customers and team members
  • The ability to work in a fast-paced, high-volume environment, meeting deadlines with ease
  • Reliability and dependability, with a strong commitment to delivering exceptional results

The national pay range for this role is $18.00/hour to $23.00/hour, with the actual pay offered varying based on factors such as education, skills, experience, and location. In addition to base salary, the total compensation package may include benefits such as medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance, and other voluntary supplemental insurance coverages.

The IMAGINE Group is an equal opportunity employer, committed to building a diverse and inclusive workforce. If you are excited about this role and possess the required skills and experience, we encourage you to apply.