Administrative Documents Coordinator
5 days ago
CrossCountry Mortgage is the nation's top distributed retail mortgage lender, with over 7,000 employees operating across 700 branches and serving loans in all 50 states, D.C., and Puerto Rico. Our company has been recognized on the Inc. 5000 list of America's fastest-growing private businesses ten times and has received numerous awards for our exceptional culture.
A culture that empowers growth, where every employee can be their authentic self and contribute to our success. You'll receive unwavering support from all departments and total transparency from the top down, driving employee engagement and exceeding expectations.
We offer a competitive compensation plan and robust benefits package, including medical, dental, vision, and a 401K. Additional benefits include short-term disability, an employee assistance program, and a wellness program.
**Job Summary:**
The Loan Document Administrator will be responsible for receiving daily mail from title companies and county offices. This position will work with other departments and Title Offices as needed for document corrections and requested items. Utilizing reports from the LOS system and Investors, identify aged outstanding documents, communicate with title companies and attorneys' offices to provide trailing documents for delivery to investors.
**Key Responsibilities:
- Receive incoming trailing documents through various mail sources, open and prepare for imaging, scan documents into the LOS system, and identify the investor on the loan for determination of mailing the trailing document to the investor.
- Perform data entry in the LOS system, marking the document as received, and enter the date shipped to the Investor of record.
- Pull reports from the LOS system to identify aged trailing documents currently outstanding with investors.
- Perform follow-ups with Settlement Companies and Attorneys' offices to obtain aged missing documents outstanding for delivery to the Investors.
- Obtain Certified True Copies of Mortgage/Deed of Trust from County Recorder Offices and/or final Title Policy copies from Settlement Agents or Attorney's Offices when determined that the document has been lost or aged.
- Work with Investors, Internal departments, and Settlement/Attorney offices to cure defects found in the Mortgage/Deed of Trust or Final Title Policy, including re-recording if needed.
**Requirements and Qualifications:
- High School Diploma or Equivalent.
- Excellent customer service skills.
- Proficient in Microsoft Word and Excel.
- Detail-oriented.
- Ability to stand for long periods and lift up to 25lbs.
**Estimated Salary Range:** $45,000 - $60,000 per year.
CrossCountry Mortgage offers more than a job – we offer a career. Apply now to start your path to success at careersatccm.com.
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