Technical Support Specialist

6 days ago


Hatfield, Minnesota, United States TEKsystems Full time
Job Overview

This is a technical support role for the US Dental Platform, where you will be responsible for providing first-level phone support and desk-side assistance to ensure smooth operations.

Key Responsibilities:

  • Provide first-line phone and desk-side support for all US Dental Platform locations
  • Ensure all phone support calls are logged, resolved, or forwarded to the proper group for resolution
  • Responsible for desktop configurations, imaging, and ongoing system updates and maintenance
  • LAN/WAN network troubleshooting and vendor coordination
  • Assist with maintaining Enterprise backups and third-party application support

Requirements:

  • Active Directory experience
  • Experience with application deployment tools like SCCM or Ghost
  • Knowledge of ticketing systems, specifically Remedy
  • Break/fix and troubleshooting skills for hardware and software issues

Additional Information:

  • This role will work with a team supporting N.A. and will be responsible for local communication, including O365 upgrade and training
  • Customer service is a crucial aspect of this role


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