Technical Support Specialist
6 days ago
This is a technical support role for the US Dental Platform, where you will be responsible for providing first-level phone support and desk-side assistance to ensure smooth operations.
Key Responsibilities:
- Provide first-line phone and desk-side support for all US Dental Platform locations
- Ensure all phone support calls are logged, resolved, or forwarded to the proper group for resolution
- Responsible for desktop configurations, imaging, and ongoing system updates and maintenance
- LAN/WAN network troubleshooting and vendor coordination
- Assist with maintaining Enterprise backups and third-party application support
Requirements:
- Active Directory experience
- Experience with application deployment tools like SCCM or Ghost
- Knowledge of ticketing systems, specifically Remedy
- Break/fix and troubleshooting skills for hardware and software issues
Additional Information:
- This role will work with a team supporting N.A. and will be responsible for local communication, including O365 upgrade and training
- Customer service is a crucial aspect of this role
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