Professional Content Handler

7 days ago


Morrisville, North Carolina, United States Carolina Restoration Services of North Carolina Inc Full time
Job Summary
We are seeking a skilled Professional Content Handler to join our team at Carolina Restoration Services of North Carolina Inc. This is an exciting opportunity for individuals who are passionate about providing excellent customer service and have a strong work ethic.

About the Role
As a Professional Content Handler, you will be responsible for professionally handling, packing, unpacking, wrapping, moving, inventorying, cleaning and returning customer contents that have been affected by water, fire, smoke, mold, sewer or storm damage. This role requires working after hours/on-call on a rotational basis above and beyond your normal work day. This may mean nights, weekends and/or holidays.

Main Responsibilities
* Provide excellent customer service and represent our company's purpose and core values
* Responsibly drive company vehicles; utilize good judgment and driving skills
* Efficiently pack-out and/or pack-in furniture and contents to keep item safe and minimize loss
* Clean furniture and contents using prescribed cleaning techniques. Then re-wrap and pack so they are ready to be returned to the customer
* Disassemble and reassemble furniture as required
* Pack a truck so that it is balanced and the load secure. Load and unload contents
* Set and redistribute contents from warehouse vaults to the contents cleaning room, as necessary Using care and caution at all times
* Promptly identify and properly handle urgent care items that require immediate attention (i.e., sentimental, highly valuable. medications or frequently used items)
* Follow company policies for handling specialty items such as; firearms, antiques, sentimental/irreplaceable items, pianos/musical instruments, grandfather clocks, original works of art and other high dollar items, aquariums, pets, electronics, jewelry, medicine, and items of a personal nature
* Take a photo and written inventory of items and record any marks or damage (photo document). Maintain detailed job notes
* Maintain a safe, clean, and organized jobsite
* Daily completion of work orders, inventory sheets, photo/video documentation, paperwork, timecards, and other required paperwork

Requirements
* High school diploma/GED
* Previous experience in cleaning/moving preferred
* Working knowledge of the best practices of wrapping and packing furniture and contents as well as how to safely move difficult items such as pianos/musical instruments, original works of art, grandfather clocks, electronics, aquariums preferred
* Self-motivated, dependable, and disciplined to stay on task
* Excellent customer service skills and a team spirit
* Effective verbal communication skills
* The ability to work after hours/on-call on a rotational basis.

Benefits and Compensation
We offer a competitive salary range of $18-20 per year, commensurate with experience. Additionally, we provide excellent benefits including health insurance, retirement plan, paid time-off, and paid holidays.

About Us
At Carolina Restoration Services of North Carolina Inc, we pride ourselves on being an award-winning team dedicated to helping others. Our mission is to provide exceptional service and support to our customers while maintaining a positive and respectful work environment.

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