IT Support Specialist

5 days ago


Mayfield, United States Progress Rail Full time
Job Summary

We are seeking a highly skilled IT Field Administrator to join our team at Progress Rail. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our facilities' computer systems and networks.

Key Responsibilities
  • Solve common user problems in real-time, including software functionality, data communication/network troubleshooting, and installation.
  • Support end-users with their computer-related concerns through on-site and remote mechanisms.
  • Perform system upgrades, new system setup, configuration, and installation.
  • Install software for various computer applications/programs and test them to ensure they are functioning appropriately.
  • Perform ongoing maintenance, system checks, security setup, and support for existing systems and their related peripheral equipment.
  • Maintain, install, and configure LANs, network cabling, network communication protocols such as TCP/IP.
  • Ensure PC protection packages are in place and operating appropriately (firewall, anti-virus, malware, etc.).
  • Perform accurate and timely updates of tickets in the company tracking system.
  • Prioritize production-critical issues and escalate them to the appropriate technical staff.
  • Develop and keep up-to-date facility network diagrams.
  • Develop project plans as needed and keep them up-to-date.
  • Work with PRS personnel, local and remote, as well as I.T. staff and vendors on business-critical projects.
  • Put together and keep up-to-date site documentation and on-site notebooks.
  • Assist with the maintenance of server-based applications/services.
  • Assist in WAN maintenance, installation, and configuration.
  • Assist in the monitoring of backup processes to ensure their success.
  • Assist in the inventory of all hardware and software resources.
Requirements
  • Information Technology-related degree or equivalent experience required.
  • Network experience, including LAN, network cabling, and network protocols (TCP/IP).
  • System configuration, maintenance, and support experience.
  • Familiarity with Microsoft products, including Office 365.
  • Microsoft Server experience.
  • Microsoft Exchange Client experience.
  • Proven organization and communication skills.
  • Ability and willingness to travel, work remotely, and independently.
  • Must be able to communicate effectively with others, both orally and in writing.
  • Ideal candidates are flexible, self-motivated, and self-managing, with a strong sense of team and the ability to work independently.
  • Good customer interaction skills.
  • Safety-conscious.
Preferred Qualifications
  • Application development and support experience.
  • ServiceNow ITSM and ITIL.
  • Familiarity with Linux.
  • WAN experience.
  • SAN experience.
  • VM Ware experience.
  • CAD/CAM application experience.
Benefits

We offer a competitive salary, 401(k) plan with up to 6% company match, medical/dental/vision/life/disability insurance, and more.



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