IT Support Specialist
5 days ago
We are seeking a highly skilled IT Field Administrator to join our team at Progress Rail. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our facilities' computer systems and networks.
Key Responsibilities- Solve common user problems in real-time, including software functionality, data communication/network troubleshooting, and installation.
- Support end-users with their computer-related concerns through on-site and remote mechanisms.
- Perform system upgrades, new system setup, configuration, and installation.
- Install software for various computer applications/programs and test them to ensure they are functioning appropriately.
- Perform ongoing maintenance, system checks, security setup, and support for existing systems and their related peripheral equipment.
- Maintain, install, and configure LANs, network cabling, network communication protocols such as TCP/IP.
- Ensure PC protection packages are in place and operating appropriately (firewall, anti-virus, malware, etc.).
- Perform accurate and timely updates of tickets in the company tracking system.
- Prioritize production-critical issues and escalate them to the appropriate technical staff.
- Develop and keep up-to-date facility network diagrams.
- Develop project plans as needed and keep them up-to-date.
- Work with PRS personnel, local and remote, as well as I.T. staff and vendors on business-critical projects.
- Put together and keep up-to-date site documentation and on-site notebooks.
- Assist with the maintenance of server-based applications/services.
- Assist in WAN maintenance, installation, and configuration.
- Assist in the monitoring of backup processes to ensure their success.
- Assist in the inventory of all hardware and software resources.
- Information Technology-related degree or equivalent experience required.
- Network experience, including LAN, network cabling, and network protocols (TCP/IP).
- System configuration, maintenance, and support experience.
- Familiarity with Microsoft products, including Office 365.
- Microsoft Server experience.
- Microsoft Exchange Client experience.
- Proven organization and communication skills.
- Ability and willingness to travel, work remotely, and independently.
- Must be able to communicate effectively with others, both orally and in writing.
- Ideal candidates are flexible, self-motivated, and self-managing, with a strong sense of team and the ability to work independently.
- Good customer interaction skills.
- Safety-conscious.
- Application development and support experience.
- ServiceNow ITSM and ITIL.
- Familiarity with Linux.
- WAN experience.
- SAN experience.
- VM Ware experience.
- CAD/CAM application experience.
We offer a competitive salary, 401(k) plan with up to 6% company match, medical/dental/vision/life/disability insurance, and more.
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