Financial Services Delivery Director
7 days ago
Job Summary:
The Financial Services Delivery Director is a senior-level position responsible for overseeing the delivery of top-tier IT service management and backlog management services. This role reports to the Director of Enterprise Platform and Application AMS and is part of the Experis team.
About the Role:
This role focuses on enhancing the stability of both service areas, driving service improvements that lead to greater efficiency and cost reduction. The ideal candidate will be fully committed to enhancing finance processes and systems, driving support for day-to-day operations while emphasizing cost-effective service excellence.
Main Responsibilities:
- Service Quality: Drive the daily operations of AMS services, ensuring adherence to established service level agreements.
- Service Management: Oversee core service management functions, including Incident, Problem, Request, Change, and Release Management.
- Communication: Keep customers and stakeholders updated on service performance, including outages and changes.
- Governance: Manage budget and costs, optimizing the support model based on service stability.
- Collaboration: Foster relationships with key cross-functional teams to facilitate end-to-end service delivery.
- Third-Party Management: Oversee day-to-day activities of third-party vendors in alignment with contract outcomes.
- Backlog Management: Lead the management, coordination, and execution of prioritized changes.
About You:
The Finance Systems Service Delivery Manager will require effective communication with senior and executive members of the business community, IT organization, and external suppliers. This role requires a strong understanding of finance systems, IT service management, and collaboration skills.
Educational Requirements:
A bachelor's degree in a related field, such as computer science, information technology, or finance, is required for this position. A master's degree or certification in a related field is an added advantage.
Experience:
At least 5 years of experience in a similar role, preferably in a finance-related field, is required for this position. Proven track record of delivering high-quality IT services and managing budgets and costs.
Salary:
The estimated salary for this position is between $120,000 to $180,000 per year, depending on experience and qualifications. Benefits include medical, dental, and vision insurance, 401(k) matching, and paid time off.
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