Benefits Services Specialist
4 weeks ago
We are seeking a highly skilled Benefits Services Specialist to join our team at ADP. As a Benefits Services Specialist, you will be responsible for administering, managing, and governing various benefit plans on a day-to-day basis.
Key Responsibilities:- Administer and manage various benefit plans, including health and welfare plans, through the processing of transactions and events within and outside of the TotalSource systems.
- Partner with back-office teams to coordinate transaction processing, audits, and ad hoc or regular deliverables.
- Perform data integrity and enrollment/eligibility audits, research and resolve issues identified through those routine audits.
- Review, maintain, and modify standard operating and client operating processes and procedures for benefits administration.
- Identify opportunities for potential improvement in enrollments and benefits administration and make recommendations to management and peers.
- Manage and monitor data flow and integration, including carrier connections, payroll, and/or process manual carrier updates.
- Work in conjunction with various team members to resolve errors and issues in a timely and accurate manner and escalate programmatic issues to appropriate team members, carriers, or Human Resource Business Partners (HRBPs), as appropriate.
- Provide tier 2 client and internal business partner service support.
- Communicate and execute benefit policy changes as necessary.
- Research and resolve complex client benefit problems and questions and coordinate with other TotalSource associates.
- Work with benefit providers to support client benefits administration and resolve eligibility issues.
- 2+ years working in a Customer Service environment, ideally in employee benefits and/or HR administration or related field.
- A college degree is great but not required. What's more important is having the skills to do the job.
- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
- Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional service and have a strong background in employee benefits and/or HR administration, we encourage you to apply for this exciting opportunity.
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