Manager of Supportive Services

4 weeks ago

Akron, Ohio, United States Battered Women s Shelter Full time
Job Description

The Manager of Supportive Services is responsible for overseeing the provision of shelter and community-based case management and housing services for survivors of domestic violence, sexual violence, and human trafficking. This position plays a vital role in ensuring that survivors receive holistic care and assistance and provides supervision of staff to ensure high-quality service delivery.

Key Responsibilities:

  • Supervise a team of case managers providing services within shelter and within communities throughout Summit and Medina Counties.
  • Develop and implement policies and procedures, in relation to HUD requirements, for improved services and volunteer activities.
  • Set performance expectations, conduct regular evaluations, and maintain regular supervision meetings to provide guidance and support to ensure the highest level of service to survivors.
  • Work collaboratively with shelter management team to ensure adequate staff coverage, as well as the overall safety and well-being of the shelter and its residents.
  • Responsible for quality improvement activities and the fidelity of services.
  • Assist with training new staff, interns, and volunteers across the agency.

Programming:

  • Work in collaboration with shelter staff to create and implement programming for residents to support self-sufficiency and emotional well-being.
  • Conduct ongoing evaluation of case management programming to ensure high-quality service delivery.
  • Develop and implement new initiatives to enhance support and empowerment for survivors and their children.

Case Management Services:

  • Maintain an individual caseload of clients to provide trauma-informed and culturally responsive case management services, referral information, and follow-up care to survivors of intimate partner violence, sexual violence, and human trafficking.
  • Develop and implement individualized service plans for survivors, including safety planning, counseling, legal advocacy, and access to resources.
  • Maintain accurate client records in compliance with agency procedures.
  • Provide crisis intervention, emotional support, safety planning, and other resources as needed.

Collaboration and Partnerships:

  • Collaborate with community organizations, schools, law enforcement, legal services, and healthcare providers to facilitate comprehensive care for survivors and their children.
  • Establish and maintain partnerships that enhance the shelter's ability to meet the diverse needs of survivors and their children.

Administrative Responsibilities:

  • Maintain accurate records of survivor interactions, service delivery, and program outcomes.
  • Participate in the development of policies and procedures in collaboration with supervisor.
  • Assist with the preparation of programmatic reports and statistical information as assigned by supervisor.
  • Other duties as assigned.

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