Scheduling Associate
3 weeks ago
Job Summary
The Scheduling Associate will be responsible for answering phone calls from current and prospective patients to schedule or reschedule dermatological services. This role requires excellent customer service skills, problem-solving abilities, and the ability to work independently with minimal supervision.
Key Responsibilities
- Answer phone calls and schedule appointments for consultations, surgeries, and spot checks.
- Notify appropriate offices for patient work-ins, same-day, and following-day appointments.
- Update patient demographic information to ensure accurate records.
- Answer questions regarding services provided and resolve patient scheduling issues.
- Effectively handle and resolve recurring problems.
- Manage dissatisfied patients in an empathetic and respectful manner.
- Use sound judgment and problem-solving skills to resolve issues.
- Establish priorities and work independently with minimal supervision.
Requirements
- High school diploma or equivalent required.
- Experience in a call center or healthcare environment preferred.
- Knowledge of medical terminology and insurance benefits preferred.
Work Environment
This role operates in an office environment and requires the ability to sit for extended periods, use a computer, and communicate effectively with patients and staff.
Physical Demands
This is a sedentary role that requires the ability to sit, walk, use hands to finger, handle, or feel, and reach with hands and arms.
Additional Information
This is a full-time position with a typical schedule of Monday through Thursday, 7:30 a.m. to 5 p.m., and Friday, 7:30 a.m. to 12:45 p.m.
Equal Employment Opportunity
Dermatology Associates of Virginia is an Equal Employment Opportunity employer.
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