Logistics Manager
4 weeks ago
The Logistics Manager at Friedman's Home Improvement is a strategic leader responsible for overseeing the logistics and distribution of goods to various customer locations. This role requires a customer-first mentality, providing rapid response times and collaborative relationships with store sales teams.
Key Responsibilities:
- Maintain a customer-centric approach to logistics, ensuring timely and efficient delivery of goods.
- Oversee the routing information system to create delivery routes that meet customer needs and fleet capabilities.
- Ensure direct reports execute processes and procedures, and continuously develop Team Members' technical and customer service skills.
- Coordinate customer orders, order fulfillment, and delivery processes from beginning to end.
- Develop a regular cadence to lead, develop, and grow existing team members, as well as work to develop/maintain strong cross-functional relationships with partners.
- Coach Logistics Team on processes, procedures, technical skills, and critical problem-solving and quality performance.
- Work daily with logistics software systems, including Blue Horseshoe AXLE, Microsoft Power BI, and Microsoft Dynamics 365.
- Investigate and resolve complex delivery system issues to develop timely and cost-effective solutions.
- Communicate and interact with customers and/or store leaders to resolve complex delivery arrangements and/or escalated issues.
- Provide weekly feedback loop to the CFO on team performance at each store, opportunities for improvement, and challenges they face.
- Interpret and communicate Company SOPs, policies, work procedures, and legal regulations, addressing non-compliance in a timely manner.
- Regularly enforce health and safety policies and procedures in assigned areas; ensure appropriate training in the use and maintenance of equipment and safe handling of materials.
- Ensure all Daily Vehicle Inspection Reports (DVIR) are completed and filed accordingly as prescribed by DOT regulations.
- Coordinate with Fleet & Facilities Manager 90-day vehicle inspections and repairs with vehicle maintenance vendor.
- Conduct preliminary accident investigations.
- Meet with regularly, understand roles, and improve process/efficiency relating to shared processes/functions of Store Leaders, Yard Operations Manager, and Pro & Design Strategy and Solutions Manager.
- Ability to fully execute Logistics Specialist role to provide back-up coverage for Logistics Specialists when needed.
- Assist store leadership with the identification of opportunities to add value through logistics management activities.
- Assist with special projects, reporting, and other duties as assigned.
- Maintain regular and dependable punctuality and attendance.
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