Customer Service Lead

4 weeks ago


Asheville, North Carolina, United States Earth Fare Full time
Job Summary

The Customer Service Lead is a critical role at Earth Fare, responsible for upholding and embodying the company's customer service standards at all times. This position ensures that every customer has the best shopping experience possible, while also maintaining a safe, secure, and customer-focused environment.

Key Responsibilities
  • Uphold, communicate, and support Earth Fare's vision, standard operating procedures, and customer service creed.
  • Operational Tasks: Assist with cash register reconciliation, daily balancing of the Cash Office, and preparation of daily bank deposits and change orders.
  • Merchandising: Maintain an attractive Front End Department by implementing Earth Fare merchandising/marketing guidelines.
  • Department Conditions: Maintain cleanliness, sanitation, and overall organization of the department.
Requirements
  • Previous cash handling and customer service experience required.
  • Previous bookkeeping experience preferred.
  • Earth Fare experience preferred.
Working Conditions
  • Works in a fast-paced environment with a focus on customer service.
  • Will stand, walk, and be on one's feet a majority of the scheduled work shift.


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