Marketing Research Coordinator
4 weeks ago
We are seeking a highly skilled and detail-oriented Client Services Representative to join our team at L&E Research, Inc. The ideal candidate will have excellent communication skills, a friendly and welcoming personality, and the ability to work well with others.
Key Responsibilities
- Serve as part of a team taking care of the needs of a corporate client conducting market research in our facility.
- Handle the reception desk, greet all visitors to L&E facilities, determine reason for visit, and direct accordingly.
- Answering telephones, answer general respondent questions, provide directions, transfer calls to appropriate staff members as needed.
- Using computers for a variety of tasks, including Microsoft Office, Google Suite and email.
- Will learn to use various equipment/technology, including copier, printers, laptops, telephones, recording equipment, L&E video streaming, laptop & desktop computers, Focusvision internet streaming, internet access, projectors/screens, TV monitors, Polycom speaker phone.
- Typical CSR duties include emails, printing, copying, use of the internet, setting up audio-video recordings, food ordering, re-plating food, serving clients and cleanup. Also, setting up the facility for client studies; arranging tables and chairs as needed.
- Assist with shopping for client and respondent food, project supplies and facility needs, using your own vehicle (mileage will be paid).
- Keeping client rooms clean, neat and fully stocked, during and after a study.
- Other duties as required by the Client Services Manager or Client Services Assistant.
Requirements
- Must be able to work a flexible, part-time work schedule, averaging hrs weekly, up to 120 hours per month.
- Must have a valid driver's license & working vehicle.
- Must have proof of automobile insurance.
- Must exhibit excellent people skills, with a friendly, welcoming personality.
- Must have the ability to work well with others and be a team player.
- Previous customer service experience desired.
- Computer experience, including Microsoft Office and Google Suite, is a plus.
What We Offer
- A competitive hourly rate.
- A flexible work schedule.
- The opportunity to work with a dynamic team.
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