Marketing Research Coordinator

4 weeks ago


Columbus, Ohio, United States L&E Research, Inc. Full time
Job Summary

We are seeking a highly skilled and detail-oriented Client Services Representative to join our team at L&E Research, Inc. The ideal candidate will have excellent communication skills, a friendly and welcoming personality, and the ability to work well with others.

Key Responsibilities
  • Serve as part of a team taking care of the needs of a corporate client conducting market research in our facility.
  • Handle the reception desk, greet all visitors to L&E facilities, determine reason for visit, and direct accordingly.
  • Answering telephones, answer general respondent questions, provide directions, transfer calls to appropriate staff members as needed.
  • Using computers for a variety of tasks, including Microsoft Office, Google Suite and email.
  • Will learn to use various equipment/technology, including copier, printers, laptops, telephones, recording equipment, L&E video streaming, laptop & desktop computers, Focusvision internet streaming, internet access, projectors/screens, TV monitors, Polycom speaker phone.
  • Typical CSR duties include emails, printing, copying, use of the internet, setting up audio-video recordings, food ordering, re-plating food, serving clients and cleanup. Also, setting up the facility for client studies; arranging tables and chairs as needed.
  • Assist with shopping for client and respondent food, project supplies and facility needs, using your own vehicle (mileage will be paid).
  • Keeping client rooms clean, neat and fully stocked, during and after a study.
  • Other duties as required by the Client Services Manager or Client Services Assistant.

Requirements
  • Must be able to work a flexible, part-time work schedule, averaging hrs weekly, up to 120 hours per month.
  • Must have a valid driver's license & working vehicle.
  • Must have proof of automobile insurance.
  • Must exhibit excellent people skills, with a friendly, welcoming personality.
  • Must have the ability to work well with others and be a team player.
  • Previous customer service experience desired.
  • Computer experience, including Microsoft Office and Google Suite, is a plus.

What We Offer
  • A competitive hourly rate.
  • A flexible work schedule.
  • The opportunity to work with a dynamic team.


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