Credit and Collections Specialist
1 week ago
We are seeking highly skilled Credit and Collections Specialists to join our team on a temporary basis, with the potential for full-time employment. The ideal candidate will have excellent customer service skills, be able to handle difficult conversations with empathy and confidence, and have a focus on accuracy and quality.
About the RoleThe Credit and Collections Specialist will be responsible for handling both inbound and outbound calls to assist customers in resolving delinquent accounts, calculating bill security deposits, making payment arrangements, answering credit-related inquiries, and processing payments efficiently. The position requires strong communication and negotiation skills, as well as the ability to work in a metrics-driven environment.
Responsibilities- Assist customers in resolving delinquent accounts
- Calculate bill security deposits
- Make payment arrangements
- Answer credit-related inquiries
- Process payments efficiently
We are offering a competitive salary of $18-20 per hour, based on location and experience. If you have a high school diploma and prior customer service experience, we encourage you to apply.
Requirements- High School Diploma or Equivalent
- Prior Customer Service Experience
- Able to Work Technical Systems
- Prior Credit and Collections Experience
- Familiarity with enQuesta, Omnia, or DebtMaster
- Microsoft Office Experience
- Fair Debt Collection Practices Act Knowledge
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