Retail Operations Manager

7 days ago


Corvallis, Oregon, United States Michaels Full time
Compensation Package: $62,000 per year

About the Role:
The Retail Operations Manager - Omnichannel Experience is a vital position at Michaels, a leading arts and crafts retailer. As a key member of our team, you will be responsible for delivering exceptional customer experiences through effective front-end operations and expectations.

Responsibilities:
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements;
- Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs;
- Plan and lead the execution of class and in-store events in accordance with Company programs;
- Lead the omnichannel processes;
- Manage and execute shrink and safety programs;
- Assist with cash reconciliation and bank deposits;
- Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed;
- Assist with the onboarding of new Team Members;
- Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development;
- Serve as Manager on Duty (MOD);
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others;
- Acknowledge customers, help locate the product and provide solutions;
- Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget;
- Manage and execute the shrink and safety programs;
- Cross train in Custom Framing selling and production;
- In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager;

Requirements:
- Retail management experience preferred;
- Ability to remain standing for long periods of time;
- Ability to move throughout the store;
- Regular bending, lifting, carrying, reaching, and stretching;
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment;
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press;
- Work hours include nights, weekends and early mornings;

Benefits:
We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, paid time off, and more. We also offer opportunities for professional growth and development.

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