Implementation Strategist

7 days ago


Tampa, Florida, United States Vaco Full time
Job Description

The Manager of Service Implementation will oversee the delivery of telecommunications solutions to clients. This role requires leadership in project management, with a focus on customer service, service delivery, provisioning, and strong communication across cross-functional teams.

Responsibilities
  • Lead and manage teams responsible for telecommunications service implementation.
  • Oversee service provisioning, customer onboarding, and maintain high standards of delivery.
  • Act as the main point of contact for clients during the implementation phase, ensuring strong relationships and customer satisfaction.
  • Manage project escalations and troubleshoot service delivery issues.
  • Ensure industry standards and company procedures are followed.
  • Provide leadership for process improvement in service delivery and customer service.
  • Develop and manage processes for tracking orders, resource allocation, and project timelines.
  • Oversee pre/post-sales relationship management and ensure a smooth transition to support teams after service delivery.
  • Maintain CRM systems and project tracking tools.
  • Manage out-of-scope changes and maintain communication with internal stakeholders.
  • Review legal contracts and agreements, providing recommendations.
  • Provide periodic activity reports to leadership and customers.


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