Customer Service Associate

3 days ago


Mooresville, North Carolina, United States Food Lion Full time
Job Description:

As a Customer Service Associate at Food Lion, you will be the face of our company, providing exceptional customer service to ensure a positive shopping experience. Your primary goal is to create a welcoming and helpful environment for all customers.

Key Responsibilities:
  • Provide prompt and friendly service to customers, engaging them in conversation to create a positive experience
  • Greet each customer by name and use their preferred greeting
  • Unload customers' groceries from cart to belt, grouping cold items together for ease of bagging
  • Check the bottom of every cart and under all baby seats for items before completing an order
  • Follow correct bagging procedures for different types of bags
  • Scan customers' order and handle payment transactions according to standard practice
  • Avoid personal conversations with other associates when customers are present
  • Handle cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers according to procedure
  • Process refunds and errors correctly
  • Maintain accurate cash control
  • Follow procedures for overrides and identify customers needing assistance
  • Offer to take customers' orders to their cars, including Food Lion To-Go orders
  • Maintain alertness and call for assistance when needed to service customers
  • Check prices quickly and accurately
  • Be courteous and helpful to other associates
  • Wear the Food Lion uniform with apron and name badge while on duty, maintaining a neat and clean appearance
  • Retrieve shopping carts from the parking lot and cart corrals using the tether strap
  • Maintain a clean and organized front-end area


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