HVAC Customer Support Coordinator

5 days ago

Cincinnati, United States Johnson Controls Full time

Unleash your potential with the Johnson Controls teamAs a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.Join the Johnson Controls family and thrive in a culture that values your voice and ideas.Your next incredible opportunity is just a few clicks awayHere's what we have to offerCompetitive payPaid vacation, holidays, and sick timeComprehensive benefits package, including 401K, medical, dental, and vision care - available from day oneExtensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resourcesEncouraging and collaborative team environmentDedication to safety through our Zero Harm policyCompany vehicle, tools, and equipment provided to complete all jobsScheduling and management supportJCI Employee discount programs (The Loop by Perk Spot)In office required for training and probationary period. Options for telecommuting may be available in future.What you will doUnder general supervision, coordinates employee safety statistics, track safety training, track and manage truck inventory counts, generate on-call schedules, assist with customer surveys, and follow up on connected system’s needs. Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads. Generate and track customer orders, process shipments, track branch, and vehicle inventories, set up new customer accounts, and work with vendors on invoice and shipment issues.Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.How you will do itUtilize Microsoft Windows platform tools and company software to track, manage, and support operations metrics.Develops and maintains viable long-term relationships with customers and subcontractors.Prepares yearly, monthly, and weekly inventory counts and uploads into company platforms.Create new employee trunk locations, tool, and product inventories.Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status (i.e. outstanding claims, PSA variance, Accounts Receivable issues) and customer satisfaction issues. Researches and follows up on questions identified during the monthly business reviews.Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.Create new customer accounts, reconcile updates, and manage changes with account information.Facilitates administration of warranty claims.Track and update monthly, quarterly, and annual inventory cycle counts.Create RMA’s, prepare shipments for return, track receipt, and follow up on any delays.Other duties and administrative activities as assigned.

  • HVAC Customer Support Coordinator

    5 days ago

    Cincinnati, Ohio, 45208, Hamilton County, OH, United States Johnson Controls Full time

    Unleash your potential with the Johnson Controls team!As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely...

  • Senior HVAC Project Coordinator

    7 days ago

    Cincinnati, Ohio, United States Controlled Environment Systems Full time

    Job OverviewWe are seeking an experienced and skilled HVAC Project Manager to join our team at Western Environmental. As a key member of our project management team, you will be responsible for leading projects from concept to completion.About the RoleThis is an excellent opportunity for a motivated and organized individual to utilize their skills in project...

  • HVAC Customer Support Coordinator

    4 days ago

    Cincinnati, Ohio, United States of America Johnson Controls Full time

    Unleash your potential with the Johnson Controls team!As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are...

  • HVAC Service Delivery Expert

    1 week ago

    Cincinnati, Ohio, United States HELP Full time

    Unlock a Rewarding Career in Customer ServiceEstimated Salary Range: $18-$20 per hour + Bonus PotentialAbout HELP: For over 80 years, HELP has provided exceptional HVAC, plumbing, and electrical services to families throughout the region. We're committed to exceeding client expectations by selecting talented individuals who share our values of quality,...

  • HVAC Service Technician

    3 months ago

    Cincinnati, United States One Hour Heating & Air Conditioning Corporate Store Full time

    Benefits: 401(k) matching Dental insurance Health insurance Paid time off Training & development Vision insurance One Hour Heating & Air Conditioning, an affiliate of Authority Brands Inc., is the premier heating and cooling specialist in the Cincinnati area. The HVAC Service Technician provides exceptional customer service...

  • Service Coordinator

    7 days ago

    Cincinnati, Ohio, United States HELP Full time

    We are seeking a highly skilled Service Coordinator to join our team at HELP, a leading provider of HVAC, plumbing, and electrical services in Cincinnati, Northern Kentucky, and Southeast Indiana.The ideal candidate will possess excellent communication skills, be able to multitask with ease, and have a customer-centric mindset. With a strong focus on...

  • HVAC Systems Specialist

    2 weeks ago

    Cincinnati, Ohio, United States One Hour Heating & Air Conditioning Corporate Store Full time

    About One Hour Heating & Air ConditioningOne Hour Heating & Air Conditioning, an affiliate of Authority Brands Inc., is a premier heating and cooling specialist in the Cincinnati area.Salary and BenefitsThe HVAC Service Technician provides exceptional customer service and educates customers regarding technical and investment decisions by providing multiple...

  • Experienced Commercial HVAC Specialist Wanted

    1 week ago

    Cincinnati, Ohio, United States Air-Flow Mechanical Services, Inc. Full time

    We are seeking a skilled and dependable Commercial HVAC Installer to join our dynamic team at Air-Flow Mechanical Services, Inc.Job DescriptionAir-Flow Mechanical Services, Inc. is dedicated to delivering exceptional customer service in the HVAC industry. As our business continues to grow, we need an enthusiastic and experienced professional to help us...

  • HVAC Service Technician for Commercial Spaces

    1 week ago

    Cincinnati, Ohio, United States BGIS Full time

    OverviewBGIS ITS is a leading provider of integrated real estate management services, seeking an experienced HVAC Service Technician to join our team in Cincinnati, OH.About the RoleThis position involves conducting scheduled maintenance, service requests, repairs, and equipment changeouts for commercial HVAC systems. You will work closely with our support...

  • HVAC Ventilation Specialist

    5 days ago

    Cincinnati, Ohio, United States Calloway Cleaning & Restoration Full time

    Job OverviewCalloway Cleaning & Restoration is seeking an experienced HVAC Technician to join our team in the role of HVAC Ventilation Specialist.Key ResponsibilitiesClean air duct systems and dryer vents in residential and commercial settingsEstablish strong customer relationships to ensure exceptional satisfaction levelsRequirementsPrior experience as an...

  • Support Coordinator

    7 days ago

    Cincinnati, Ohio, United States Cincinnati Children's Hospital Medical Center Full time

    Cincinnati Children's Hospital Medical Center seeks a highly skilled and detail-oriented Support Coordinator to join our team. As a key member of our Behavioral Med-Clin Psychology department, you will play a vital role in coordinating conferences, meetings, interviews, and appointments.The ideal candidate will possess excellent organizational skills, be...

  • HVAC Field Service Technician

    3 days ago

    Cincinnati, Ohio, United States Lennox International Full time

    Company OverviewLennox International is a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry with over 120 years of experience.We have 100+ offices throughout the continental United States and are still growing and expanding.We offer our employees competitive pay, overtime opportunities, and a comprehensive benefits package,...

  • BEST-Associate Sales Engineer-HVAC

    7 days ago

    Cincinnati, United States Johnson Controls Full time

    BEST-Associate Sales Engineer-HVAC - Cincinnati, OH at Johnson Controls summary: The Associate Sales Engineer for HVAC at Johnson Controls engages in a 6-month technical development program aimed at recent graduates. This role emphasizes strategic selling of HVAC products and services while providing the opportunity to collaborate with engineers,...

  • Expert HVAC Maintenance Technician

    1 week ago

    Cincinnati, Ohio, United States E V Bishoff Company Full time

    We are seeking a highly skilled in-house HVAC Technician to join our team at E V Bishoff Company. As an experienced professional, you will be responsible for completing work orders, performing preventative maintenance, and handling new installations.About the RoleThis is a full-time position that offers a competitive hourly wage of $35-$40 per hour.The ideal...

  • Senior HVAC Engineer

    7 days ago

    Cincinnati, Ohio, United States Controlled Environment Systems Full time

    Job OverviewControlled Environment Systems is seeking a highly skilled Mechanical Engineer to lead the design and analysis of HVAC and refrigeration systems. The ideal candidate will have a strong background in commercial and industrial applications, with experience working with cleanrooms, industrial labs, and cold storage.Key ResponsibilitiesDesign and...

  • BEST-Associate Sales Engineer-HVAC

    5 days ago

    Cincinnati, United States Johnson Controls Full time

    BEST-Associate Sales Engineer-HVAC - Cincinnati, OH at Johnson Controls summary: As an Associate Sales Engineer in HVAC at Johnson Controls, you will participate in a 6-month technical sales development program aimed at recent college graduates, focusing on strategic selling of HVAC products to commercial customers. The role involves estimating job bids,...

  • HVAC Service Technician Position

    7 days ago

    Cincinnati, Ohio, United States National Heating and Air Full time

    Job OpportunityNational Heating & Air Conditioning is seeking an experienced HVAC service technician to join our team.We offer a competitive salary range of $30.00-$42.00 per hour, depending on experience.About the JobThis position involves providing top-notch service and maintenance on residential heating and air conditioning systems according to company...

  • Customer Operations Coordinator

    1 month ago

    Cincinnati, United States TyTek Full time

    Job DescriptionJob DescriptionJob Opportunity – Customer Operations Coordinator for The TyTek Group in West Chester, OHDo you enjoy being an integral part of the customer experience and operational efficiency of an innovative and dedicated organization? Are you seeking a growth opportunity in logistics, shipping, and vendor coordination, where your...

  • Customer Operations Coordinator

    4 weeks ago

    Cincinnati, United States Strategic HR Client Job Openings Full time

    Job DescriptionJob DescriptionJob Opportunity – Customer Operations Coordinator for The TyTek Group in West Chester, OHDo you enjoy being an integral part of the customer experience and operational efficiency of an innovative and dedicated organization? Are you seeking a growth opportunity in logistics, shipping, and vendor coordination, where your...

  • HVAC Technician

    3 weeks ago

    Cincinnati, United States E V Bishoff Company Full time

    Job DescriptionJob DescriptionDescription:We are seeking an experienced in-house HVAC technician to complete work orders and be responsible for preventative maintenance and new installs.Requirements:Skill sets should include:· 5+ Years of Commercial HVAC experience· Universal certifications· Boiler and Chiller experience is a plus· Strong troubleshooting...