Default Services Technician

19 hours ago

Stevens Point, United States Disability Solutions Full time
At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Under the direction of the DS Supervisor review, prepare, send or delivery of mail correspondence/documents in a timely manner. Pre-screen assistance and Release of Liability applications and work with the customer to complete required documentation. Submit PMI and GSE claims in a timely and accurate manner. Complete weekly and monthly reporting and identify account information for accuracy. In order to ensure compliance with State, Federal, Regulatory, Investor and Bank guidelines and timelines activate accounts into the appropriate status, compile and maintain accurate records to document the processes. Work with Attorneys, Appraisal Companies, Title Companies, investors, PMI networks and customer as applicable. Address customer questions through phone calls, E-mail, and standard mail as applicable. This position relates to and can be performed in Loss Mitigation, Bankruptcy, Foreclosure, Consumer non-real estate, Equity or REO/Claims functions within the Asset Recovery department.

Training for this position is onsite in Stevens Point, WI. Opportunity to move to a hybrid working model is optional after training period.

This Default Services Technician role with Associated Bank will support the Loss Mitigation team who focus on assisting customers facing financial hardship remain in their homes. This person will:
  • Connect with customers to gather financial information to develop the best possible plan
  • Assist the Loss Mitigation Coordinators with interdepartmental communication on deadlines


QUALIFICATIONS
  • Associate's Degree or equivalent combination of education and experience, Required.
  • 2-4 years office or banking experience, Required.


In addition to core traditional benefits, we take pride in offering benefits for every stage of life.
  • Retirement savings including both 401(k) and Pension plans.
  • Paid time off to volunteer in your community.
  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
  • Competitive salaries with professional development and advancement opportunities.
  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
  • Personal banking, loan, investment and insurance benefits.


Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook, LinkedIn and X.

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process.

Associated Banc-Corp is an Affirmative Action and Equal Opportunity Employer. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.

Associated Bank is Pay Transparency compliant.

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