IT Intern

Are you a self-driven person looking to advance your career as a high-impact player on a team? If so, we have an exciting challenge for you and your futureAt HP Hood LLC, we celebrate our differences. Our diversity of people, backgrounds, experiences, thoughts and perspectives are fostered to create an inclusive work environment. We are at our best when we respect and value each other – One Team One CompanyOur culture is built on value commitments to innovation, quality, results, integrity, community, people, and collaboration that fosters a strong employee engagement, teamwork, safety and wellness. We offer a competitive benefits package that includes health, dental, vision, wellness programs, employee discounts, 401k matches, tuition reimbursement, ongoing development, advancement opportunities and more. This position is also eligible for our bonus programFounded in 1846, today Hood is one of the largest and most trusted food and beverage manufacturers in the United States. Our portfolio of national and super-regional brands and licensed products includes Hood, Heluva Good, Lactaid, Blue Diamond Almond Breeze, Planet Oat and more.Job SummaryNOTE: This paid internship is for 2025, temporary full-time for approximately 3-6 months during normal business hours M-F. Intern will be working in our HP Hood Corporate Office in Lynnfield, MA.HP Hood, LLC is looking for a highly motivated and leadership driven intern to join our IT Service team. Our Summer Intern program offers students a paid opportunity to work in a technical environment and contribute to our IT team. The position of IT Tech Intern is responsible for first-level Help Desk support to answer/resolve end user questions or problems. The position requires excellent soft skills to ensure that service is provided effectively, efficiently and collaboratively with the IT team and the Hood business. Strong technical and analytical skills will be required to assist with resolving problems in a timely manner.Essential Duties Responsibilities:
1st level response for all user calls and logged service tickets Attempt to resolve issues during initial receipt of user call or help desk ticket Assign and/or escalate problems to appropriate IT support departments for resolution as needed Track and monitor Help Desk queues to ensure tickets are responded to and closed in a timely manner Follow up with end users to verify issues have been resolved and close tickets in the Help Desk system Ensure the Service Desk is manned at all times during the stated coverage windows Perform daily operational processing tasks as needed Notify or escalate issues to Application Support or Infrastructure Operations Department as needed
Education and Experience
Currently attending college pursing degree in Information Technology and Information Systems, Computer Science, Software Engineering, Computer Engineering, Cybersecurity
Skills and Competencies
General understanding of current common PC hardware and software products Ability to effectively communicate with internal and external contacts, documenting, communicating and resolving technical issues and problems in a clear understandable manner Demonstrates a positive and mature attitude Exhibits high level of integrity and directness/candor Listens and communicates well in a team environment Manages time effectively by understanding assignment requirements, prioritizing objectives and scheduling tasks accordingly
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.HP Hood is an Equal Opportunity Employer Female/Minority/Veteran/Disabled"VERVRAA Federal Contractor"