Maintenance Support Specialist

4 weeks ago

SeaTac, United States Alaska Airlines Full time

Company: Alaska Airlines The Team: Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.  Role Summary: The MSS is a subject matter expert for maintenance response and coordination at Alaska Airlines (AS). As an individual contributor, this role exercises considerable judgment to coordinate and execute on the strategy for maintenance response activities at Alaska Airlines (AS) while exceeding AS objectives for safety and compliance, on-time performance. Key Duties: Act as a subject matter expert to coordinate responses to Sector Managers, Routers, and Flight Operations for maintenance related needs. To include Monitoring of ACARS, MCC coordination, ETR ChangesWith minimal direction from leadership, exercise considerable judgement to make decisions that positively impact safety, compliance, controllable D0, boarding holds, and swap coordination.Collaborate and influence across the teams and company with Maintenance, Flight Operations, Ramp, FIDS, Sector Managers, SEA OPS, FPS, and Maintenance Planning to determine acceptable aircraft parking.Coordinate with Maintenance leadership and GOCM to research and properly code delays.Work directly with Supervisor and Leads though the shift to maintain continuity of the operation.Direct all Maintenance related calls to the correct Lead and response unit.Additional Duties as assigned. Job-Specific Experience, Education & Skills: Required4 years of station experience, including at least some time spent in ground operations.Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.Excellent communication skills (both written and verbal) to enhance both customer and employee satisfaction.Demonstrated ability to motivate people and communicate effectively (e.g., verbal, written, listening).Active listener who values diverse perspectives and fosters an inclusive environment.Strong interpersonal skills with the ability to drive outcomes in the best interest of the company.Ability to establish cross-functional collaborative relationships with other team members and workgroups.High school diploma or equivalent.Minimum age of 18.Must be authorized to work in the U.S.PreferredKnowledge of Alaska Airlines System Regulations and Federal Aviation Administrations (FAA) policies and procedures.Demonstrated proficiency with Microsoft Office applications (e.g. Word, Excel, PowerPoint, and Outlook).Airbus and Boeing Experience Job-Specific Leadership Expectations: Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable. Salary Range: $95,000 -- $142,600 / year Salary Details: Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate. Note: We don’t typically hire at the top of the range. Total Rewards: Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status. Free stand-by travel privileges on Alaska Airlines & Horizon AirComprehensive well-being programs including medical, dental and vision benefitsGenerous 401k match programQuarterly and annual bonus plansGenerous holiday and paid time off For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits. FLSA Status: Exempt Employment Type: Full-Time Regular/Temporary: Regular Location: Seattle - Hangar Equal Employment Opportunity: We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.  Requisition Type: Management I:: Y - ASMG L:: #LI-B Z:: Y - FL Featured Job: 0

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