Route Sales Supervisor

1 month ago

Dallas, United States Dairy Farmers of America Full time

GENERAL PURPOSE Supervise route sales drivers and related activities at assigned terminal and/or distribution center. Create work schedules for drivers. Identify and implement effective and timely solutions to transportation and distribution routing and delivery challenges. Develop and promote safety, customer service, and operational excellence. JOB DUTIES AND RESPONSIBILITIES · Set work schedules, ensuring coverage of each route
· Train route drivers to sell in products, including new, seasonal, or line extensions
· Train route drivers to manage inventory and merchandise product. Train in pre-sell where applicable · Ensure driver safety training conducted and coach safe driving practices · Coach and develop each driver by demonstrating skills and route riding on a regular basis · Set objectives and track results for each route sales driver · Utilize data from internal systems and other sources to assist managers with KPI’s · Optimize distribution productivity · Ensure compliance with any DOT regulations; keep informed of regulatory and logistical issues · Help sustain a culture committed to quality service and high performance. Encourage teamwork · Respond constructively and effectively with daily routing situations and customer situations. Act decisively at the right time. Manage customer complaints · Solve problems with desire to produce exceptional results · Coordinate and dispatch special deliveries · Coordinate route settlement and inventory validation on the route sales driver side · Collaborate with other supervisors to coordinate activities of individual departments · Provide for the supervision of assigned employees in scheduling and daily activities, ensuring effective selection, retention, feedback, disciplinary action, and performance management. If a collective bargaining agreement exists, may participate in grievances or other contract related activities and discussions
· The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as requiredEDUCATION AND EXPERIENCE · High School Diploma or equivalent · 2 to 5 years of distribution, logistics, and/or transportation experience, including demonstrated leadership attributes, team lead experience, or supervisory experience · Certification and/or License o Class A or B commercial driver’s license in state of residence as required o Have or able to obtain tanker endorsement, as required, and within 30 days of employment, as required o Have or able to obtain doubles or triples endorsement as required o Have or able to obtain state issued milk sampler/hauler license as required o Have current medical card as required o May be required to obtain and maintain other certifications and/or licenses for continued employment KNOWLEDGE, SKILLS, AND ABILITIES · Knowledge of distribution and transportation practices · Solid understanding of DOT transportation regulations related to lawful operation · Understanding of industry, safety, quality, etc., policies (PMO, OSHA, SQF, GMP) · Knowledge of geographic area (pick-up and delivery area) · Knowledge of principles and practices of supervision, training, and personnel management · Skill in leadership, coaching, and team building · Able to use company computer applications, such as Microsoft Word and Excel, routing software, telematics and handhelds · Able to communicate clearly and effectively, both verbally and in writing · Able to adapt and manage to change effectively · Able to consider impact of actions and decisions on employees, coworkers, and customers · Able to multi-task and problem solve · Able to handle challenging or conflict situations with tact and professionalism · Able to organize time, energy, and activities effectively to achieve goals (i.e., organizational skills) · Able to interact positively and work effectively with others (interpersonal skills) · Able to demonstrate strong initiative and follow through on day-to-day responsibilities · Record keeping skills · Must be able to read, write and speak English An Equal Opportunity EmployerEqual Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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