Customer Service Representative

22 hours ago

Irvine, United States Disability Solutions Full time

Do you have the need for speed? Do you thrive in a fast paced, energetic work environment that focuses on serving our customers? If so, K1 Speed is the place for you. As the nations indoor electric karting leader and innovator for over the past decade, K1 Speed does not compromise on the quality and value of the product we offer. Through our industrial go-karts and excellent staff, our passion is to show the world how fun karting can actually be. As a General Manager, you will manage daily operations within the center, leading your staff to exemplify K1 to the fullest. You are a hands-on leader who loves to lead the center to greater success and volume. Is this you?

Duties and Responsibilities

You must be comfortable with fast-paced inbound and outbound sales.

Possess a strong Sales background with solution-based selling and providing all the benefits & reasons to why this venue will bring the best experience to their event.

Strong customer service background and the ability to quickly address customer concerns and overcome potential roadblocks or objections over the phone

Ability to follow a sales process & a script to take the customer through a journey by building a value of the offerings.

Ability to build a manage a pipeline of prospects and follow up

Consistently make 100+ calls per day, working with channel partners, generating interest, qualifying prospects and closing sales.

Scheduling customer events, coordinating their catering/food for the event and relaying the necessary info to each locations manager for a smooth experience.

Consistently meet KPIs which include the number of follow up and outbound calls and deal/revenue goals.

Team player and works well with others to strive for a common goal.

Skills and Qualifications:

1-2 years Outbound/Inbound Sales Experienced is a must the highly transactional background is a plus

Experience with CRM, lead management platforms is a plus

Call center Experience is a plus

Strong phone and verbal communication skills along with active listening.

Meeting Sales Goals, Closing Skills, Negotiation, Self-Confidence, Product Knowledge, Presentation Skills, Client Relationships.

Strong listening and presentation skills

Ability to multitask, prioritize, and manage time effectively

sales representatives frequently deal with difficult prospects and customers, but they must remain driven and positive even in the face of adversity to transform leads into sales

collaborate with managers to evaluate KPIs and explore ways to generate sales growth - must be coachable.

Tools Familiarity

Microsoft Office (including Excel, PowerPoint, and Word)

Customer relationship management software (like Salesforce or Hubspot CRM) or similar

Autodialers (such as predictive or refractive dialers)

Join our innovative team:

Hourly base pay + uncapped commission.

Full-Time Position.

Weekends may be required



Compensation details: 17-20 Yearly Salary



PI16d1bc2b2c44-31181-36224598

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