Loan Servicing Technician I

19 hours ago

Stevens Point, United States Disability Solutions Full time
At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Under moderate supervision of Loan Servicing management, performs Loan Servicing work. Complete department specific tasks, daily, weekly and monthly and identify account information for accuracy. Takes accountability for entire process from receipt of work to resolution and closure. Tasks require coordination of information among various operational areas which could include customer or third party contact. Exercises some judgment within guidelines.Job Accountabilities

• Preparing, editing, distributing, researching, reviewing, monitoring, reconciling, and remitting documents specific to Loan Servicing tasks. Remittance of loan optional insurance and debt protection products for consumer and mortgage loans.
• Provide customers, servicing personnel, and third parties timely support when handling verbal and written responses to inquiries via telephone, referral and/or letter by reviewing accounts and loan file documents. Maintain a high level of customer service by adhering to our Brand standard (clear, capable, responsive, attitude) and providing accurate information in this manner.
• Adhere to policies and procedures to ensure compliance with Bank, audit, regulatory and Investor guidelines.
• Provide customer feedback and trends in problems or situations involving various product activities.
• Work with Supervisor to update/enhance internal/SOP procedures, including but not limited to, identifying gaps in policy and/or procedure.
• Completion of other duties and special project assignments as needed

Education

High School or equivalent combination of education and experience Required

Experience

Less than 2 years General office, banking, and/or related experience. Required
2-4 years Banking Operations / Servicing Preferred

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.
  • Retirement savings including both 401(k) and Pension plans.
  • Paid time off to volunteer in your community.
  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
  • Competitive salaries with professional development and advancement opportunities.
  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
  • Personal banking, loan, investment and insurance benefits.


Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook, LinkedIn and X.

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process.

Associated Banc-Corp is an Affirmative Action and Equal Opportunity Employer. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.

Associated Bank is Pay Transparency compliant.

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