Front of House Manager

1 week ago

SAN MATEO, United States Disability Solutions Full time

Description:

How would you like to have a 4 Day Work Week?


Pinstripes is known for attracting exceptional people who are passionate about service. Our Venues are dynamic in layout and design, no one Pinstripes is the same as the other. We generally entertain hundreds of guests a week through our Bistro, Bowling, Bocce, or Bar areas. We also host and execute numerous events a week from corporate small happy hours, to social gatherings, to 3 coursed seated dinners.


Your first exposure is an intensive training program in one of our venues. Our Managers come from all backgrounds and industries, you are not expected to be an expert on day one, and will be given many opportunities within our training program to show your strengths. Every manager is required to run a workgroup, server, bar, host, busser, etc. We work as a team to ensure our venues are run at the highest level. Our managers embody this idea and drive it with the staff on a daily basis.


Managers will be exposed to every workgroup (service, host, and bar), manage different zones of the venue, run private events, and you will see daily, weekly, and quarterly financials so it clear how to move the venue forward financially. From professional development classes, to mentoring and guidance from your colleagues, we create well-rounded restaurateurs who are also savvy businesspeople.


We are hiring and building up our teams at our current 17+ locations so we are in a position to springboard and offer relocation to key team members to help lead these new venues. Our management team search is focused on individuals who are dedicated to consistently driving high standards and achieving service excellence. Those who enjoy a small-company-feel, are adept at building relationships, and have a single-minded focus on delivering quality should apply.

Requirements:

A Pinstripes Manager executes systems, interacts with guests, and holds staff accountable to company standards. He/she is responsible for day to day operations. Managers have an opportunity to quickly advance their careers forward within a growing company It is required for the Manager to:


Standards

  • Knows the specs and standards in the Training Manual
  • Actively seeks opportunities to uphold company standards for food, beverage, service, and aesthetics

Shift Execution

  • Ability to run and execute shifts
  • Ability to open & close the venue with the correct aesthetics
  • Maintain company standards for aesthetics throughout the shift
  • Staffing Levels
  • Shows ownership of assigned area
  • Attention to detail
  • Ensures good shift flow
  • Actively controls labor to hit budgets

Coaching & Teaching

  • Hold Inspirational and knowledgeable Pre-shifts
  • Engaging with the staff
  • Communicates the information to the staff
  • Coach service in all workgroups: See It, Say It
  • Ability to hold disciplinary or hard conversations with staff and hold people accountable
  • Communicates staff issues well with other Managers

Workgroup

  • Workgroup systems are followed in adherence to the Training Manual
  • Schedules are fair, done on time, and communicated properly
  • Executes corporate training program
  • Understands hiring standards and participates in the hiring process
  • Works well with the staff and is respected
  • Holds timely inventories
  • Stays in tune with the numbers
  • âCost of Sales' keeps costs in line with expectations

Staff Relations

  • Professionalism
  • Communication
  • Strategy
  • Is approachable and is the âGo To' Manager on the floor

Guest Relations

  • Table touches with guests
  • Actively seeks to engage and connect with the guest
  • Ability to handle guest situations and to solve the guest completely
  • Actively seeks community involvement


PI185079ebaccf-31181-34400577

  • Front of House Director

    4 weeks ago

    San Mateo, California, United States Pinstripes Full time

    We are seeking a highly skilled and dedicated Front of House Manager to join our team at Pinstripes. As a Front of House Manager, you will be responsible for overseeing the daily operations of our venue, ensuring that our guests receive exceptional service and that our staff are well-trained and motivated.The ideal candidate will have a passion for...

  • Front of House Director

    4 weeks ago

    San Mateo, California, United States Pinstripes Full time

    We are seeking a highly skilled Front of House Manager to join our team at Pinstripes. As a Front of House Manager, you will be responsible for ensuring exceptional service standards are met and exceeded in our dynamic venues.Our Front of House Managers are passionate about delivering high-quality service and are dedicated to consistently driving high...

  • Front of House Manager

    4 weeks ago

    San Mateo, California, United States Pinstripes Full time

    We are seeking a highly motivated and dedicated Front of House Manager to join our team at Pinstripes. As a key member of our management team, you will be responsible for delivering exceptional service to our guests and driving business results.Key Responsibilities:Lead and manage a team of servers, hosts, and bartenders to ensure seamless service...

  • Front of House Manager

    1 month ago

    San Francisco, California, United States Manny's Full time

    Job SummaryFarming Hope is seeking a highly skilled and experienced Front of House Manager to join our team at Manny's, our social enterprise restaurant. As a key member of our management team, you will be responsible for ensuring exceptional customer experiences, leading our front of house team, and maintaining high standards of organization and service.Key...

  • Front of House Supervisor

    1 month ago

    San Jose, California, United States Bon Appetit Full time

    Job Title: Front of House SupervisorBon Appétit Management Company is seeking a highly skilled Front of House Supervisor to join our team.Job SummaryThe Front of House Supervisor will be responsible for overseeing the daily operations of our café, ensuring a high level of customer satisfaction, and maintaining a clean and organized environment.Key...

  • Front of House Manager

    1 week ago

    San Mateo, United States Pinstripes Full time

    Job DescriptionJob DescriptionDescription:How would you like to have a 4 Day Work Week?Pinstripes is known for attracting exceptional people who are passionate about service. Our Venues are dynamic in layout and design, no one Pinstripes is the same as the other. We generally entertain hundreds of guests a week through our Bistro, Bowling, Bocce, or Bar...

  • Front of House Manager

    4 weeks ago

    san mateo, United States Pinstripes Full time

    Description:How would you like to have a 4 Day Work Week?Pinstripes is known for attracting exceptional people who are passionate about service. Our Venues are dynamic in layout and design, no one Pinstripes is the same as the other. We generally entertain hundreds of guests a week through our Bistro, Bowling, Bocce, or Bar areas. We also host and execute...

  • Front of House Manager

    4 weeks ago

    San Mateo, United States Pinstripes Full time

    Job DescriptionJob DescriptionDescription:How would you like to have a 4 Day Work Week?Pinstripes is known for attracting exceptional people who are passionate about service. Our Venues are dynamic in layout and design, no one Pinstripes is the same as the other. We generally entertain hundreds of guests a week through our Bistro, Bowling, Bocce, or Bar...

  • Front of House Manager

    1 week ago

    San Mateo, United States Pinstripes Full time

    Job DescriptionJob DescriptionDescription:How would you like to have a 4 Day Work Week?Pinstripes is known for attracting exceptional people who are passionate about service. Our Venues are dynamic in layout and design, no one Pinstripes is the same as the other. We generally entertain hundreds of guests a week through our Bistro, Bowling, Bocce, or Bar...

  • Front of House Manager

    2 months ago

    San Jose, United States Vine Hospitality Full time

    We are hiring front of house managers at multiple locations on Santana Row!POSITION SUMMARY: The Front of House Manager position assists the General Manager in the overall operations of the restaurant, ensure the business is profitable through successful staffing, associate development, effective scheduling, managing labor costs, meeting or exceeding sales...

  • Front of House Supervisor

    1 month ago

    San Diego, California, United States King's Seafood Company Full time

    Job Title: Front of House SupervisorJob Summary:We are seeking a skilled Front of House Supervisor to join our team at King's Seafood Company. As a Front of House Supervisor, you will be responsible for providing exceptional guest service, ensuring a positive dining experience, and supporting the management team in maintaining a high level of service...

  • Medical Assistant

    1 month ago

    San Mateo, California, United States Samaritan House Full time

    Job OverviewSamaritan House is seeking a highly skilled Medical Assistant to join our team. As a Medical Assistant, you will play a vital role in providing exceptional patient care and support to our clients.Key Responsibilities:Perform front and back-office duties, including patient prescreening, medical record maintenance, and scheduling...

  • Front of House Ambassador

    4 weeks ago

    San Diego, California, United States Din Tai Fung Full time

    Job OverviewWe are seeking a skilled and friendly Front of House Ambassador to join our team at Din Tai Fung. As a Front of House Ambassador, you will be responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.Key ResponsibilitiesGreet and seat guests in a timely and efficient mannerUtilize our text...

  • Engineering Manager

    1 week ago

    San Francisco, United States Front Full time

    Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get...

  • Product Manager

    3 weeks ago

    San Francisco, United States Front Full time

    Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We've reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get...

  • Supportive Housing Manager

    4 weeks ago

    San Mateo, California, United States MidPen Housing Full time

    About the RoleThe Manager, Supportive Housing will play a critical role in implementing MidPen Services' supportive housing strategies across a diverse, 12-county portfolio. This position is responsible for the day-to-day oversight and management of a portfolio of properties and staff.Key ResponsibilitiesProvide programmatic support and guidance to support...

  • Front of House Staff

    4 weeks ago

    San Antonio, Florida, United States Mirada Club Full time

    Mirada Club is seeking a skilled Front of House staff member to provide exceptional service to our guests. As a key member of our team, you will be responsible for taking orders, expediting and delivering food to guests, and maintaining the cleanliness of the restaurant.Key Responsibilities:Transporting food orders from the kitchen to each tableCleaning and...

  • House Manager

    4 weeks ago

    San Francisco, United States The Friendship House Association of American Indians Full time

    Job DescriptionJob DescriptionSummary: House Managers provide evening or weekend supervision over therapeutic (non-medical) model residential substance abuse treatment and recovery facility for American Indian women and men during non-business hours. The House Manager oversees the safe and routine operation of the residential facility, insuring that client...

  • Senior Accounting Manager

    4 weeks ago

    San Francisco, California, United States Front Full time

    Job SummaryWe are seeking a highly skilled Senior Accounting Manager to join our team at Front. As a key member of our accounting function, you will be responsible for managing all aspects of GL accounting and ensuring compliance with US GAAP.Key ResponsibilitiesLead the execution of the month-end close process, ensuring the completeness and accuracy of...

  • Front of House Team Member

    4 weeks ago

    San Antonio, Texas, United States Restaurant Gwendolyn Full time

    Job Title: Front of House Team MemberAbout the Role:We are seeking a skilled Front of House Team Member to join our team at Restaurant Gwendolyn. As a Front of House Team Member, you will be responsible for providing exceptional customer service, taking orders, setting tables, and ensuring a seamless dining experience for our guests.Key Responsibilities:Take...