Customer Service Specialist

5 days ago

Channahon, United States Bunge North America Full time

Location :Channahon ILCity :ChannahonState :Illinois (US-IL)Country :United States (US)Requisition Number :37732At Bunge, people don t just come here to work, they come here to grow
solving challenges that directly impact the world with a diverse team of thinkers and doers. Bunge offers a strong compensation and benefits package but most importantly, in all we do we live our values:
Act as One Team by fostering inclusion, collaboration, and respect
Drive for Excellence by being agile, innovative and efficient
Do What's Right by acting safely, ethically, and sustainablyA Day in the Life:This position will act as a liaison, providing product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The Customer Service Specialist will act as an advocate for both the customer as well as for Bunge, ensuring that our customer s needs are handled in an efficient and profitable fashion. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.What You'll Be Doing:
Support excellent customer experiences through coordinating shipment and order changes based on delivery window, inventory availability, and fill rate requirements set by the customer.
Resolve product or service problems: clarify the customer s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
Provide excellent customer service via phone for a dedicated period on daily basis.
Maintain a high level of professionalism at all times, creating a connection and developing a rapport with every customer to provide outstanding, personal service.
Serve as a main point of contact and liaison between the customer and internal groups such as the Commercial, Operations, Product Management, and Supply Chain teams.
Assist Customer Service Supervisor with escalations to resolve operational and customer issues
Complete bi-monthly check-ins with customers, focusing on improvement of customer experience
Monitor complaint entry into CRM for accuracy and respond to complaints ensuring a timely response to the customer
Travel as necessary to Bunge facilities and customer meetingsSkills & Experience Requirements:
Bachelor's Degree in Business Administration or equitable practical experience required
Prior successful industry customer service experience and/or a proven track record of accomplishments in working in an environment servicing internal and external customers.
Strong verbal and written communication skills with high quality phone/email etiquette skills in addition to positive and professional attitude.
Self-reliant, independent; can be quick and decisive, smart and savvy with good ideas and judgment
Stable, adaptive, and able to handle a stressful situation with calm and reason.
Flexible, open to change, and can experiment with new solutions to achieve results
Self-assured, confident, and secure when making decisions and taking action
Familiarity with CBOT exchange and fundamentals of futures and basis trading a plus
Experience in agribusiness or related industry a plus
Experience with SAP, SF.com & Tableau a plus
Demonstrated proficiency in Microsoft Office applications, with special focus on Excel and Word.Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge s expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.Bunge is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status. Bunge is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled

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