Tech Support Specialist

4 days ago


Garner, United States Collabera Full time

DayToDay Responsbilities:

  • Troubleshoot Cisco routers and circuit-related issues 
  • Manage escalations and provide customer updates 
  • Collaborate with internal teams (Tier 2, field support) and external vendors 
  • Prioritize and manage multiple tickets based on criticality 

Must Have:

  • 2+ years of networking experience, Cisco-focused 
  • Strong customer service and communication skills 
  • CCNA preferred (CCNP beneficial but not required) 
  • Ability to troubleshoot with tools like Splunk and the ticketing system

NiceToHave:

  • Hands-on experience with Cisco routers and circuits 
  • CCNP certification (not required, but beneficial) 
  • Strong organizational and prioritization skills 
  • Ability to work well in a team and collaborate with vendors 


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